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VZTJP00026429- Technical Writers

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PRODUCT CONTENT and TECHNICAL WRITERS: If you can write snappy, exciting, engaging and precise copy for consumers, we want you to join our team.

Tasks will include:
1) Analyze needs of customer; recommend best approach for communicating with customers in a friendly manner
2) Create end-to-end customer messaging
2a) UI Messaging
* Create feature descriptions, error messages, confirmation messages
* For all access points such as mobile phones, web console and PC applications
2b) Manual and/or User Guide for each major feature release
* Investigate product to fully understand user experience
* Write steps explaining each feature
* Collect product images for a visual reference for each feature and/or step
2c) FAQs and other Help documentation or Flash Demos
* Write steps explaining each feature
* Collect product images for a visual reference for each feature and/or step
3) Consult with Usability team for their buy-in and input
4) Work with Development team to make sure messaging is implemented correctly
5) Receive legal approval on all new customer-facing content, if necessary
6) Active learner while working with new products or information

REQUIRED SKILLS
* Exceptional creative writing skills that can take the boring and make it snappy and friendly
* Strong time management, organization and work ethic
* Ability to think beyond the content request – ask questions to understand exactly what is required

EXPERIENCE AND EDUCATION:
* Bachelors Degree in Advertising, Communications or Journalism
* 4 or more years writing product, IA or web copy for consumer products

DESIRED SKILLS
* Technical writing skills for consumers. Ability to translate technical copy into layman’s terms.

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