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VSC Claims Services Agent

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Our client, financially stable, well established and reputable in the automotive captive finance industry is looking for a VSC Claims Services Agent to join their VSC department.

Responsibilities include, but are not limited to:
- Handle a high volume of incoming calls, process Vehicle Service Contract Claims, answer general questions concerning coverage, exclusions, procedures, and policies.
- As a Claims Agent, you will play an important role in ensuring that our client and vendors remain loyal and satisfied by the expeditious manner in which you process claims, resolve dealer/customer issues, and handle informational inquiries.

Qualifications:

- Associate degree in Automotive Technology, ASE Certification, or equivalent work experience in an automotive related field.
- Five or more years of call center and/or claims/customer service experience in a vehicle service contract environment, or five or more years of dealership or independent automotive repair shop experience, or any equivalent combination.
- Decision-making, problem solving, customer orientation, interpersonal skills, and technical knowledge are keys to your success in this position.
- Have the ability to work on your own, without the need for direct supervision.
- A thorough understanding of VSC policy, procedures, and processing requirements.
- Ability to recognize and understand automotive components, service contract coverage issues, part number applications, flat rate time configurations, and repair procedures.
- Know or learn how to use Windows based PC, become familiar with all mainframe applications and iN systems that pertain to VSC business.
- Types of equipment: IBM 3278 (CRT) terminal, PC/Windows, fax machine, ACD telephone system.
- People skills required: Good interpersonal and negotiation skills. Ability to be flexible and make rational decisions. Excellent oral and written skills that allow the capability to deal with automotive engineers, dealers, retail customers, independent repair facilities, Zone Account Reps. and internal staff.
• Good interpersonal and negotiation skills. Ability to be flexible and make rational decisions. Excellent oral and written skills that allow the capability to deal with dealers, retail customers, Regional Field Staff, and internal staff.

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