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User Support Specialist

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In this assignment, you are the voice of users for Aquent's client, driving user-facing support initiatives. You support and educate users through online communities, and support conveying user insights back to the team to help client be more responsive to user needs.

Top 3 Daily Responsibilities
1. Represent client by engaging directly with users online and offline. Develop user education content and contribute to overall community strategy.
2. Evangelize products and educate users via online community, events, webinars and potentially social media, blogs, or external communications channels.
3. Manage the community hygiene by reducing spam, duplicate discussions, and directing power user workflows.

Required Skills
- Bachelor's degree. In lieu of degree, 4 years of relevant experience in technology, journalism, education, support operations, marketing, and/or consulting.
- 2 years of experience in customer support or consumer-focused marketing communications.
- Native English with strong verbal and written communication skills; ability to translate complex ideas into simple and intuitive communications and instructions.
- Basic technological literacy and ability to learn new technological concepts quickly with little guidance.

Nice to haves:
- Experience developing an online community or social strategy and an understanding of social media.
                                                                          

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