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User Researcher/ Service Design

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Aquent's top Fortune 100 consulting client is currently looking to build out their Design Thinking team to help support their Internal Digital Interactive Business unit. Are you a forward thinker who's a team player? Are you looking to work with innovative creatives like yourself and get your hands on cutting edge technology all while receiving awesome benefits? If so, then check out the requirements for their newest opening for a Service Design/UX Researcher below! RELOCATION OFFERED!

The Service Design Sr. Consultant will communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touch-points of the service. Pulling together all aspects of service design
Inspire innovative approaches to design, using creative facilitation techniques and brainstorming.
Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.
Create “focused innovation” that balances the client’s business needs whilst meeting their goal of differentiation.
Create design briefs based on project proposals and client feedback.
Be opinionated and hungry to discuss the design.
Have an understanding of how user research should be integrated in to a project and a good understanding of all the other skill sets and expertise including Business Design, Business Development and Brand Marketing.
Embrace and harness new technologies.
A strong work ethic and a passion for drawing out and driving creativity and innovation.
Strong influencing, negotiation and communication skills, both written and verbal.
Be a storyteller – A critical element of all our roles is to deliver insights about people and behavior – verbally and visually – in a way that generates empathy, emotion, and engagement from the client and design team.
A strategic perspective on the variety of work that we do. Many of our projects involve strategic thinking based upon the insights gathered from the field. Thus, business, brand, and/or strategic experience are desirable.
A natural skill to engage with people at a deep level. Whether observing or interviewing customers/clients, or working with fellow team members and clients, a service designer should be passionate about representing the human perspective in design and should have skills in bringing this passion to life for the team.
Excellent presentation skills.
Personal time management skills
Planning and analytical skills
Work with the project team to explore innovative design solutions while respecting client deadlines.
Work as a team player to Identify and resolve issues and conflicts within the project team.
Basic Qualifications:

3-5 years delivering interface design solutions
Preferred Skills:

In-depth knowledge and experience within a relevant service design discipline.
Experience owning a project vision, execution, quality and client relationship.
Experience being highly accountable for design quality and project delivery.
Experience with concepting and ideation.
Workshop planning and facilitation skills.
Experience of iterative prototyping.
Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders.
Ability to respond positively and calmly to shifting priorities, demands and timelines.

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