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User Researcher

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Are you committed to understanding customer needs and advocating for the best experience?
Are you diplomatic and flexible, yet you’ve got what it takes to influence others.?
Have you used a broad range of qualitative research techniques to infuse products with customers’ perspective?

If you are creative and flexible, and committed to including customers in the entire product development process via concept evaluation, usability testing, workshops, and informal and formal feedback sessions, please review the job description below:

Location: Charlotte
Length: 18 months
Pay: Competitive, DOE
Client: F100 financial services, part of their UX design team

Overview:
This role will collaborate with a team of UX Designers, Content Strategists, and Producers to generate customer insights on digital experiences for online and mobile banking, tools and products. This team creates simple, friendly digital experiences by being obsessed with what’s most important to their 20 million customers; their voices are incorporated into every decision they make.

What you’ll be responsible for
· Collaborating with UX Designers, Content Strategists, and Producers to generate customer insights on digital experiences for online and mobile banking, financial education, product information, tools, and applications
· Leading/managing research studies in collaboration with our trusted research vendors as well as directly conducting qualitative customer research
· Communicating research findings to all levels of the organization and advocating for exceptional customer experiences
· Working with project teams to understand business goals and identify customer needs
· Partnering with product managers, project managers, developers, business analysts, legal/compliance, and more

Basic qualifications
· 5+ years market research experience

Minimum qualifications
· 5 or more years focused experience in usability testing of digital (web and mobile) interfaces
· Demonstrated experience with a variety of research methods, including 1-on-1 interviews, card sorts, RITE, unmoderated remote/online, and field studies
· Demonstrated experience with the user-centered design process including creating and/or using a variety of artifacts such as personas, scenarios, task flows, wireframes, etc.
· Demonstrated success in conducting research and testing with a wide variety of end users
· Experience with standard research tools including use of Morae/Camtasia software, audio/video set up, remote testing and observation tools (e.g., WebEx, Go To Meeting), etc.
· Demonstrated ability to speak confidently and persuasively to a senior-level audience
· Proven experience partnering and collaborating within cross-functional teams
· Ability to be self-directed with solid problem-solving skills and quick learning ability
· Ability to operate with flexibility and creativity in research planning given business and technical constraints.

Preferred qualifications
· Master’s degree in the areas of HCI, Human Factors, Information Science or professional certification including Certified Usability Analyst
· Financial services experience
· Experience conducting research in Agile or rapid-iteration environments
· Experience managing vendors

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