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User Researcher

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Independently conduct qualitative research to inform products and experiences for small business owners.
Work with designers, product managers, engineers and research managers to prioritize research opportunities.
Evangelize research findings to diverse audiences through written reports and oral presentations.

Responsibilities
- Independently managing ongoing iterative studies. This includes working with designers and PMs to design study plans and prepare artifacts for testing, writing study discussion guides, working with our participant recruiting team to recruit study participants, moderating studies, and writing study debriefs.
- Working with our participant recruiting team to come up with a strategy for increasing SMB representation in our participant pool.
- Project managing an upcoming Conference. Responsibilities here include managing the event schedule, communications, and promotional activities.

Minimum qualifications:
- BA/BS in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or related field or equivalent practical experience.
- Two years of work experience in an applied research setting with a strong understanding of the strengths and shortcomings of different qualitative research methods, including when and how to apply them during each product phase.
- Excellent leadership, communication and teamwork skills.
-The ability operate in a very fast-paced, rapidly changing environment.

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