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User Researcher

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We are looking for a User Researcher to coordinate User Experience Research activities for products and services. These activities include, but are not limited to, identifying the appropriate user experience research activities; designing, planning and implementing these activities.

Some responsibilities include:

Working closely with UX Designers and Project Stakeholders to propose and conduct user research activities consisting of Strategic and Tactical studies.
Coordinating, planning, executing, and reporting on User Experience.
Research activities across numerous products, services and platforms.


Technical skills:

Strong background in user experience research with software, web and/or mobile applications leveraging usability techniques that include some or all of the following:
Iterative/formative discovery, run A/B testing, remote usability testing, heuristic evaluation, task analysis, surveys, focus groups, persona definition, field research, crowd-sourcing, etc.
Experience with Morae, Qualtrics, Usuara, and /oriRise Studio and other research or prototyping tools is highly desirable.
Knowledge and experience in UX, UI, or Visual Design and related best practices is also desirable.
Past success performing UX Research within an Agile SDLC is preferred.


Experience Desired:

4-5 years of experience working in the user experience research field within a fast-paced software development environment.
Problem solving and analytical skills.
Project and time management skills including multi-tasking in a fast-paced development environment.
Excellent written, verbal, and interpersonal communication skills.

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