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User Researcher

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User Researcher:

This position will work as part of an established, well-oiled UX team, working within a financial services team. This team is responsible for designing award-winning websites, mobile applications and internal workstations. 

We are currently looking for a contract User Researcher to join our fast-paced, entrepreneurial culture. 

  • Design and administer usability studies on a wide range of web-based platforms and applications 
  • Analyze results and efficiently prepare reports detailing the outcome of usability studies 
  • Present findings with actionable recommendations to business sponsors and senior management 
  • Lead all phases of usability test preparation, including recruiting, scheduling, and test script development 
  • Work closely with our internal business clients to translate their business requirements into experiences our customers love 
  • Identify and implement a variety of methods for getting input and feedback from customers, including participatory design methods, interviews, observational studies, online feedback mechanisms, focus groups (in-person and remote), card-sorting exercises, lab usability studies, online usability studies, remote usability studies, and others as appropriate 
  • Conduct user research to determine future directions for company's websites and applications, including mobile apps 

Experience 

· 3+ of User Experience 
· Strong MS Excel and PowerPoint skills, general familiarity with Photoshop 
· Card-sorting methods and affinity diagramming 
· Usability, human factors, ethnography, and HCI 
· Experience integrating research into Agile 
· Live-site A/B testing 

Desired: 
· Expert review on google flights 
· Local candidate 
· Must be a cultural fit 

Interview: 

· 30 min phone interview with hiring manager. 
· 2 homework assignments on Data and Excel 

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