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User Researcher

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Seeking a creative, passionate, and driven User Experience Researcher to the UX Team within a global F500 financial company.  The team focuses on enterprise applications to create a better experience for it’s global network of employees.  Simply put, we are looking for someone with extensive research experience, intellect, and solid organizational ability. And of course, you have to be fun to work with and get along well with really cool people.

 

What are the attributes of a successful researcher in this role?

You combine exceptional craft in working through the details of an experience with good problem-solving and communication skills. You are a master with organizing and planning research and you can draw quick wireframes to communicate ideas. You are at your best when collaborating with other researchers, designers, product managers, and developers to create experiences that marry the best of user, business + technology thinking. You love obsessing over details. You advocate for the user.

 

What is your typical day?

-  Conduct research, synthesize findings, and communicate insights to inspire teams, catalyze design, and fuel strategic decisions

-  Work collaboratively with other researchers, designers, partners, and teams through all phases of a project

-  Test prototypes and reference designs for websites, apps, and other digital experiences, all with the ecosystem and journey of end users in mind

 

Responsibilities:

-   Demonstrate a higher than usual degree of user empathy, and will be able to tell a compelling story about the motivations and intentions of our users, inspiring all  stakeholders towards “Aha!” moments.

-   Be able to take sometimes, fuzzy-headed notions and craft those into solid, testable research hypotheses around which you will design and deliver the appropriate research.

-   Command a keen sense of design and understand when less is more and when it’s not.

-   Take a question or a problem and be able to translate it into a testable hypothesis—complete with a specific method and tasks that illuminate the heart of the issue.

-   Be able to quickly understand the needs of our internal clients—especially as they relate to who their users are and what questions they really need to have answered.

-   Develop research strategies and proposals and execute on time and on budget.

-   Bring experience in both quantitative and qualitative methods and are comfortable presenting findings to stakeholders. 

-   Collaborate with our visual designers to further improve information architecture, site navigation, labels, and other design elements.

 

Qualifications:

-   Extensive knowledge of user experience research tools and techniques (e.g. field research, heuristic reviews, usability testing, benchmarking, card sorts, lo-fidelity prototyping

methods, etc.), and know the strengths and weaknesses of each.

-   Bachelor’s degree in Human Computer Interaction, Cognitive Sciences, Anthropology, Technology Communications or related discipline from a major accredited college or

university

-   3-5 years or equivalent compelling experiences as a researcher

-   A balance of empathy, productivity + a passion for elegant, simple, emotionally rich design

-   Excellent communication, listening, and negotiation skills with clients and senior executives -- write, speak and present information effectively, persuasively and confidently in a variety of

communication/corporate settings

-   Strong understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS, NVDA, Zoomtext), and proven track record of incorporating into your

day-to- day work.

-   Experience across multiple teams and release cycles working closely with design, product management, and development to realize experiences using agile

 

Desired, but Not Required:

-   Master’s, Ph.D or other terminal degree in Human Computer Interaction, Cognitive Sciences, Anthropology, Technology Communications or related discipline from a major

accredited college or university

-   General understanding of the capabilities of modern web application technologies: HTML, CSS, Javascript, Angular, Bootstrap, LESS/Sass, React

-   You are a CUA (Certified Usability Analyst)

-   You have experience in Visual Design To Apply

 

Next steps::: 

Submit your resume and portfolio.  Your portfolio should include examples of work-related projects. In particular, we want to hear about:

-   The challenge you were trying to solve

-   The research approach

-   Key learnings

-   The process involved in developing the design or project

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