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User Researcher

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Aquent's client, a large tech company headquartered in Mountain View, CA, is seeking a User Researcher for a 6–month assignment in their San Francisco location.

In this assignment, you will be part of a team creating a thriving ecosystem of apps and data services that companies use to support their people, customer, and financial processes. Their goal is to create enterprise web and mobile apps that are easy-to-use, efficient, and bring people joy. Yes, it’s possible!

User Experience Research is a critical driving force behind design. Although they currently have only one full-time researcher, many of the designers also practice research. They expect that you will be skilled in a wide range of quantitative and qualitative methodologies, such as design and analysis of live experiments, remote usability benchmarking, field studies, and other traditional user experience research methods. You will be responsible for all phases of the research process, from project conception, to implementation, to development of recommendations and evangelism. You will work closely with design, product, and engineering teams, and your findings will lead directly to making users happier, the key to success.

Top 3 Daily Responsibilities:
1. Conduct independent research on multiple aspects of how users experience online search.
2. Collect and analyze user behavior through server logs, online experiments (A/B testing), benchmark studies, lab studies, and surveys.
3. Work with designers, product managers, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.

Additional responsibilities
- Understand and incorporate complex technical and business requirements into research.
- Evangelize research findings to diverse audiences through written reports and oral presentations.

Required Skills:
- A degree preferred in computer science, human computer interaction, cognitive science, experimental psychology, anthropology, information science or related field.
- Minimum 4-5 years of work experience in an applied research setting
- Experience integrating user research into product designs and design practices.
- Excellent interpersonal, communication, negotiation, and collaboration skills.
- Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
- Excellent working knowledge of statistics and the principles of experimental design.

Nice to have
- Experience with Enterprise Application
- Working knowledge with Google Analytics and product metrics
- Experience with SQL, Python, SPSS and remote usability testing tools

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