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User Researcher

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Throughout the year, we see several clients in need of User Researchers of all levels, for long-term freelance assignments. We'd love to be able to consider you!

Our clients in Charlotte have regular, long term freelance needs for user research specialists with expertise in a broad range of qualitative user research methods including usability testing.
The researchers partner closely with the design team, internal business clients, research peers and vendors.

There are two primary areas of responsibility for this role noted below; these responsibilities require a combination of applying research expertise directly as well as management/oversight of vendor-executed studies.

(1) Leading/managing research studies in collaboration with our trusted research partners (vendors)
In this consultant role, the researcher will engage with one of our trusted research vendors to plan and execute the research (the vendor would be responsible for all deliverables, including screener, discussion guide, moderation, and final report). This should not be confused for an outsourcing model where the work is passed off to a vendor, but rather this is a close collaboration between the internal senior researcher and research vendor from project start to end.

The senior researcher will act as an internal consultant to our business partners to:
• Define research goals
• Outline the study scope
• Identify requirements for research materials (prototypes, etc.)
• Facilitate project completion in collaboration with research vendor

(2) Leading/executing listening studies
The second primary responsibility includes leading and executing small-scale studies as part of our listening program. This is a more traditional role in which the researcher partners with business clients and customer experience team and executes all aspects of research.

As a listening moderator, the researcher will:
• Oversee recruiting
• Define/design the research methodology
• Moderate the study
• Analyze data
• Document research results and make recommendations
• Effectively communicate findings to a broad audience of stakeholders

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