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User Researcher / Strategist

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We're looking for a User Researcher with 3+ years experience.

User Researcher - Responsible for providing principal level strategic consulting services to client organizations utilizing comprehensive, in-depth knowledge and expertise regarding Wells Fargo business strategy (enterprise-wide) and emerging trends in the Industry.  

As a Strategist, you will: 
- Have an understanding of the user-centered design process, including personas, task analysis, task flows, interaction design, and content strategy 
- Understand what’s technically possible, and how business rules work with customer experience 
- Are organized and able to work on several projects at once 

What you’ll be responsible for 
- Collaborating with Product Managers, Customer Experience Designers, Content Strategists, and Producers to generate customer insights on digital experiences for online and mobile banking, financial education, product information, tools, and applications 
- Leading/managing strategic research studies in collaboration with our trusted research vendors as well as directly conducting qualitative customer research 
- Communicating research findings to all levels of the organization and advocating for exceptional customer experiences 
- Working with project teams to understand business goals and identify customer needs 
- Partnering with product managers, project managers, developers, business analysts, legal/compliance, and more 

Required Qualifications: 
- 3+ years of product management experience, product development experience, or a combination of both 
Desired Qualifications: 
- 3+ years focused experience in usability testing of digital (web and mobile) interfaces 
- Experience with a variety of research methods, including 1-on-1 interviews, card sorts, RITE, unmoderated remote/online, and field studies 
- Experience with the user-centered design process including creating and/or using a variety of artifacts such as personas, scenarios, task flows, wireframes, etc. 
- Experience conducting research with a wide variety of end users 
- Experience with standard research tools including use of Morae/Camtasia software, audio/video set up, remote testing and observation tools (e.g., WebEx, Go To Meeting), etc. 
- Strong presentation skills 
- Ability to work and influence successfully within a matrixed environment and build effective business partnerships with all levels of team members 
- Excellent verbal, written, and interpersonal communication skills 
- Outstanding problem solving and decision making skills 
- Financial services experience 
- Knowledge and understanding of Agile 
- Vendor management experience 
- Master’s degree in the areas of HCI, Human Factors, Information Science or professional certification including Certified Usability Analyst

This role requires strategic thinking skills, along with hands-on research capabilities. You will be responsible not only for designing the appropriate research methodology, but also drafting research guides/instruments from scratch, analyzing data, writing and presenting results.

 

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