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User Research Coordinator

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Aquent is seeking a highly motivated User Research Coordinator in Plano, TX.

Our client has recently created a User Experience Research Lab at their Plano, TX location. Their goal is to fully engage our customers in order to radically change how they interact with their products. We are looking for a Lab Coordinator to assist their Researchers by managing the relationship with intent leads, research participants and by coordinating the schedule for research.

Responsibilities:
- Assist User Experience Researcher in planning, scheduling, and coordinating research sessions
- Manage incoming research requests and relationships with intent leads
- Manage timelines, coordinate prioritization meetings with Researcher, and ensure logistical requirements have been met for research sessions
- Assist Researcher in setting up online research studies using survey tools such as UserZoom
- Partner with recruiting vendors to share recruiting criteria, manage progress on recruitment/scheduling, and ensure screening criteria have been met
- Greet research participants, manage sign-in process, and make sure they are properly set up to begin research
- Answer any questions participants might have and make sure they are compensated for their time

What you bring:
- Experience with coordinating projects and timelines
- Experience in a customer service role
- Ability to think quickly, resolve problems, and multi-task
- Ability to keep a calm and pleasant demeanor under tight timeframes and sometimes unpredictable environment
- Driven to improve current procedures and make team more efficient in research prioritization and recruiting
- Excellent oral and written communication skills
- Ideally you have a clear understanding of User Experience and research tools such as Morae and UserZoom, or a willingness to learn

Qualifications

Basic Qualifications
- High School Diploma, GED, equivalent certification, or military experience
- Strong organizational skills
- 2 years of project coordination and/or customer service experience

Preferred Qualifications
- Bachelor’s Degree or higher
- More than 3 years of project coordination experience
- More than 3 years of scheduling and customer service experience
- More than 2 years of experience managing and interacting with vendors
- 2 years of experience working on a technical staff team, in a usability lab or technical lab setting
- Experience with research tools such as Morae or UserZoom.

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