We follow a simple but vital premise in the User Experience (UX) group: "Focus on the user and all else will follow." We're passionately interested in our users and strive to learn everything we can about their goals and needs, attitudes, and emotions, to help define the products and experiences we create. The User Experience team is a critical driving force behind gathering these insights and then using them to inspire and inform design. We are a multi-disciplinary team of designers and researchers who collaborate closely with each other and with Engineering and Product Management to create innovative, and usable, products that people love to use.
The role: Research Assistant
We are seeking a User Experience Research Assistant who is a self-starter. You'll have the opportunity to support our research activities in developing innovative, user-friendly, best-of-breed products. You have strong analytical skills, excellent communication skills, and an eye for observing the nuances of human behavior. You are also diligent, detail-oriented, and can work fairly independently.
The position is based in our New York City office. You will be partnering closely with other UXers, Product Managers, and Engineers. You may make day trips to user study locations in and around the New York City area. You may be asked to work from other offices, too, as needed. Most of the work will take place during regular business hours, but you will need to work on evenings from time to time.
Top Daily Responsibilities
1. Preparing user research activities (working with the recruiters to schedule study sessions, setting up the usability lab etc.)
2. Planning, observing and moderating usability testing sessions and interviews
3. Administering questionnaires, surveys, and interviews
* Taking notes during user study sessions
* Analyzing qualitative & quantitative data
* Communicating findings from the study to the research lead and/or broader team
* Assistance in creating reports (including creating graphs, highlight videos, slide decks etc.)
* Analyzing, interpreting and summarizing existing research reports.
* B.A./B.S. (completed) or M.A./M.S./Ph.D. (in progress or completed) in Human Factors, Psychology, HCI/Computer Science, or other field emphasizing human behavior; or in lieu or degree, some related work experience
* Interest in general research and user research methods, with 1-3 years of relevant research experience preferred
* Detail-oriented and ability to work fairly independently on a variety of tasks
* Strong oral and written communication skills
* Can prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects
* Technical aptitude, familiarity with basic graphic and video editing tools preferred
* Knowledge of basic statistical concepts preferred
OK with flexible working hours (regular business hours + some evenings and weekends)
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