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User Experience Researcher

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User Experience Researcher to conduct iterative, evaluative customer research in the complex product domain and related services. You will work closely with UX Design, Research and Program Management to understand the customers and evaluate if the offerings meet their needs. The ideal candidate will already have experience conducting research in a complex technology domain. The intended end result is a solid basis of user research to assist in product design.

Responsibilities
• Drive user research activities to inform product design, including but not limited to: lab usability studies, heuristic evaluations, surveys, etc.
• Deliver actionable research findings to your counterparts on time and with quality
• Communicate, defend, and build consensus around your research and how it informs design
• Documenting and presenting recommendations and point of view based on research and analysis
• Working with the supervising Usability Engineer or Manager in identifying and addressing critical usability issues.

Required Qualifications
• 3+ years of industry experience conducting user research and effectively partnering with development teams to improve the user experience based on research results.
• High Level of experience using varied user research techniques at various stages of the development process (e.g., lab usability studies, heuristic evaluations, surveys, field research/ethnographic techniques).
o Creating usability test plans and running large and small tests
o Accurate measurement and precise reporting of usability data
• Excellent collaborations skills, and experience teaming with designers to help prepare designs for testing
o Turning usability findings into actionable recommendations
• Strong oral and written communication skills.
o Demonstrated ability to analyze research data, create results presentations, and deliver them to design and product teams.
• Intermediate statistical analysis skills, and ideally familiarity with one or more statistical packages used for analysis (SPSS, Statistica, etc). Strong skills using Excel to perform basic analyses are acceptable.
• Ability to get up to speed with a new area quickly
• Ability to work independently and as part of a team

Desired Qualifications
• Experience with eye-tracking software
• Experience with OVO usability testing software
• Experience with large-scale survey tools
• Experience analyzing and delivering impactful findings based on telemetry data

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