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User Experience Researcher

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The Sr. User Experience Researcher works closely with other UX practitioners, designers, strategists and Project Stakeholders to propose and conduct user research activities consisting of Strategic and Tactical studies and is responsible for coordinating, planning, executing, and reporting on UXR activities across company products, services and platforms.

This individual is an expert who possess a deep and broad background in, and can lead user experience research specifically as it relates to software development. Working closely with stakeholders, the Sr. User Experience Researcher:
• identifies the proper research methods based upon product phase and timeline
• creates proposals and research roadmaps/timelines
• obtains stakeholder approvals and acts on research proposals
• recruits test participants, creating screeners, managing participant scheduling & related external vendor interactions for recruiting as needed.
• sets up and facilitates testing covering quantitative and qualitative data collection techniques in accord with product goals and in support of data-driven / informed design.

The Sr. User Experience Researcher possesses broad expertise in end-user data collection involving complex web and mobile software applications and has experience performing all of the following:
• 1:1 task-based testing/IDIs
• remote moderated 1:1 testing
• remote un-moderated testing
• remote open/closed card sorting
• 1:1 open/closed card sorting
• focus groups
• ethnography/site visits
• click-testing
• 1:1 interviews
• survey creation
• behavioral analytics tracking
• CSR call volume data analysis / sentiment analysis
• concept testing / desirability studies
• prototype testing
• cognitive walkthroughs
• contextual inquiry
• analyzing research data
• triangulating research data across multiple points and studies
• reporting on insights from results and creating enhancement recommendations based on such.

The Sr. User Experience Researcher possesses broad expertise in end-user data collection involving complex web and mobile software applications and has experience performing all of the following:
• 1:1 task-based testing/IDIs
• remote moderated 1:1 testing
• remote un-moderated testing
• remote open/closed card sorting
• 1:1 open/closed card sorting
• focus groups
• ethnography/site visits
• click-testing
• 1:1 interviews
• survey creation
• behavioral analytics tracking
• CSR call volume data analysis / sentiment analysis
• concept testing / desirability studies
• prototype testing
• cognitive walkthroughs
• contextual inquiry
• analyzing research data
• triangulating research data across multiple points and studies
• reporting on insights from results and creating enhancement recommendations based on such.

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