User Experience Researcher

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User Experience Researcher
Location: Austin, TX


• Use appropriate user-centered design methods, conduct research throughout the iterative design process
• Plan, design, and conduct usability evaluations including heuristic evaluations, card sorts, competitive analyses, cognitive walkthroughs, 1:1 discount usability sessions, field studies, focus groups, surveys, quantitative / large sample online usability methods, etc.
• Analyze and interpret data, compile professional reports and present findings to cross functional teams and upper management
• Create personas, profiles, and usage scenarios based on research results
• Keep abreast of current usability developments and new methodologies
• Mentor & train other team members from time to time


• 6 years minimum of solid industry experience conducting all forms of informal and formal usability research methods
• Advanced degree in Experimental Psychology, Cognitive Psychology, Human Factors, Human Computer Interaction, Industrial Engineering or other related discipline with a solid foundation in research-based design using both quantitative and qualitative methods
• Demonstrated leadership in enhancing end customer experience by providing actionable insights while working with other User Experience professionals, Marketing & Product Management
• Solid, demonstrated experience conducting usability research for large scale websites or web-based applications
• Experience writing appropriate discussion guides, screeners, test protocols, etc.
• Must be able to work independently and drive towards deadlines
• Experience with online/remote usability tools (UserZoom, Keynote WebEffective, etc.)
• Experience using recording tools like Tech Smith Morae & video editing skills
• Demonstrated experience working with global teams distributed across multiple countries and time zones

“Nice to have” skills:

• Experience with appropriate video capture and editing applications (e.g., Morae)
• Comfortable with statistical analysis and accounting for confidence intervals
• Ability to work within small teams in a corporate environment
• Experience working on an Agile/Scrum team preferred but not required