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User Experience Researcher & Design Strategist

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The Sr. User Experience & Design Strategist will be an integral part of the User-Centered Design team at ExxonMobil. In this role, you will participate in all aspects of UCD to provide expertise and guidance in order to deliver superior application user experience to our business partners and eternal customers for web, mobile web and mobile apps. The ideal candidate has a passion for user centered research and has a wide breadth of experience in both qualitative and quantitative research methods. Responsibilities:
• Visualize ideas using professional design tools as well as sticky notes, sketch boards, whiteboard markers or whatever tools are necessary to rapidly work through research and ideation and move to the next stage.
• Plan, conduct and synthesize research using standard methodologies and outputs, including: personas, stakeholder interviews, contextual inquiries, ethnography, journey mapping, service blueprints, mental models, task analysis, card sorting, customer satisfaction monitoring, focus groups, and competitive analysis.
• When projects are done externally, work with external agencies on research plans
• Identify gaps between the current and the ideal user experience to drive innovation, focus, and purpose
• Work within the UCD team to develop new processes and tools.
• Work with end-users and project teams to collect feedback throughout the entire product lifecycle, from research and continuing beyond implementation.
• Benchmark released products
• Continuously challenge the effectiveness of design, recommending changes as appropriate.
• Bring research back to project teams and help drive decisions based on research and usability studies.
• Serve as a subject matter expert on user research methods, usability test practices, user-centered design, and our end-users.
• Lead training and workshops to teach UCD methodologies to non-UX professionals.
• Manage end-user recruiting, partnering with business to identify and recruit end-users for involvement throughout the design process.
• Work with usability researchers to design test plans and iterate designs throughout user testing.
• Develop and manage internal research and usability capabilities, including hardware, software, templates and other assets used for testing.

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