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User Experience Practice Lead

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A great opportunity has arisen within our client’s Data Quality division in Clapham. They are transforming to become a software-as-a-service provider, offering the full range of data quality capabilities. They believe that a superb user experience is a fundamental part of this and are looking for a passionate and credible candidate to lead their UX practice and culture as they re-engineer their products and services. You will be an advocate of User Centred Design (UCD) and drive the full adoption of this methodology across the wider business.

In project work, you will be responsible for fulfilling the various UX activities of the UCD process within cross-functional Agile teams, working with Product Owners to design and improve the products and also contribute to the iterative development of new products. You will also support and mentor others so they can play an active role in this process.

Essential Duties and Responsibilities:
• Lead the Data Quality’s UX practice, defining and implementing its strategy to meet business needs now and in the future
• Work with colleagues at all levels to build an effective user-centric culture across the organisation
• Mentor and support all involved in the UX process to ensure their effectiveness
• Drive the evolution and delivery of our best practice standards and guidelines, including through collaboration with colleagues in other parts of the business
• Facilitate and drive performance management processes
• Champion a culture where the fair treatment of customers is at the heart of the business. Ensure that by leading by example, you adhere to all regulatory requirements and apply appropriate controls in the interests of customers. Through the adoption of a top down approach, demonstrate a culture where all of our people understand their regulatory obligations, including what the fair treatment of customers means to them and our organisation.
• In your hands-on UX projects:
- Work with Product Managers, Software Developers and Testers, Architects, Technical Authors and Marketing colleagues to help define and implement end-to-end user experiences that deliver tangible business results within a fast, iterative environment
- Translate research findings into creative concepts and functional components
- Understand the products, marketplace and business and technical strategies as the background to working on product and marketing requirements
- Create user-centric concepts, prototypes, wireframes, mock-ups and UI visuals to explore potential solutions
- Be the ‘eyes of the customer’ and balance customers’ needs with business requirements while considering technical constraints
- Through socialisation, feedback and testing, iteratively improve designs and ultimately make them ready to be handed over for implementation

Knowledge, experience and qualifications:

Essential
• Of graduate calibre, or equivalent qualifications or experience
• Extensive experience as a UX Designer, working in a web-facing software development environment or similar to create process flows, interactive prototypes, wireframes, work-flow storyboards and mock-ups
• Fluent in the use of Axure RP Pro or a similar prototyping application
• Ability to help facilitate user testing, including experience with obtaining and analysing quantitative and qualitative feedback
• Ability to create UI graphics including icons, info-graphics, illustrations and graphic assets for use in our products and web properties
• Excellent written and verbal communication skills – must enjoy working in a friendly, fast-paced team environment and be a credible evangelist and influencer of senior stakeholders
• Experience of mentoring or coaching others to improve their UX practices
• Proven capability to establish a User Centred Design culture throughout an organisation
• Ability to work quickly and efficiently to gather and distil complex requirements
• Familiar with agile methodology and iterative design
• Has a demonstrable interest in good UX and UI design, and what this means for both the end user and service provider.

Desirable
• Good understanding of the principles of modern UI development technologies (CSS3, HTML, jQuery and Ajax)
• Has worked in a global environment
• Experience of integrated, software-as-a-service platforms and data-driven software.


If you are interested in the position, please send me your updated CV and UX samples. These should include at least one UX case study of a project you have worked on from the initial stages through to the final deliverables.

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