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User Experience Manager- eCommerce

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Aquent is the world's largest and most successful boutique staffing firm specializing in the creative and marketing field. Our client is one of the world’s leading distributors of products and services for the energy world. Through its distribution networks for professional customers in the industrial, residential, and commercial sectors, it provides innovative electrical solutions and equipment to improve comfort, performance, and energy efficiency.

Location- Addison, TX
Local candidates only please
Start date-ASAP
Salary- DOE

As a key team member of the Global Center of Excellence for eCommerce:

  • Provide UX leadership and direction, managing a team of user experience architects, user interface designers, and front-end developers overseeing the interface development of all UX aspects of web, mobile, and cross channel experience design.
  • Collaborate with cross-functional/cross-regional leadership/teams to determine and support the most effective strategies, including identifying brand appropriate, customer centric user experience and design solutions that deliver on our business goals, ensure channel-wide consistency, provide a foundation for future enhancements, and contribute to our continued success.
  • Provide innovative, customer centric, information and visual design recommendations that drive an enhanced user experience.
  • Ensure UX best practices are well integrated into company's ecommerce development processes.
  • Manage the relationship with the eCommerce IT organization; working closely with the eCommerce IT leadership and team.
  • Lead the definition and execution of the user experience for all digital experiences (with a focus on company's eCommerce websites).
  • Encourage a customer centric design approach leveraging all forms of customer data (web analytics, customer feedback, usability testing, A/B testing, etc.) in informing the UX design.

    Key Challenges
  • Must deliver results in a fast pace, global environment
  • Must communicate effectively in a cross-cultural group and matrix organization
  • Must set the right priorities for self and team

    Education & Professional Experience Required
  • Degree in a related field (HCI, graphic interactive or communication design)
  • Prior experience using Agile methodologies
  • Prior experience managing a team of professionals
  • Previous experience in an eCommerce team, ideally in an international/global environment
  • A minimum of 5 years of UX experience working on established, heavily trafficked, B2B/B2C web experiences.
  • Strong knowledge of task and use-case analysis, heuristic analysis, and user personas.
  • Experience participating and conducting usability testing as well as documentation and presentation of testing results including gathering and documenting business, interaction and functional requirements.
  • Experience with techniques in formal and informal usability testing.
  • Proven experience in A/B and multivariate testing.
  • Experience in using tools for: creative, accessibility evaluation, rapid prototyping, project management, web architecture, presentation, web analytics among others.
  • An experienced UX Architect or Project Manager, with a proven track record in delivering results amongst respected eCommerce companies.

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