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User Experience Lead

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Our client, one of the UK's largest consumer facing businesses, is seeking a User Experience Lead to work in their Multichannel department. The User Experience Lead role plays a critical role in the evolution of their ecommerce platform.

The User Experience Lead role's primary purpose is to set out and deliver interactive experience aspirations and guidelines for the client. The UX Lead role spans across the Product Development design team & the Publishing design team. The objective of this role is to align every interaction that users have with the client from an ease of use and consistency perspective, be forward looking by commissioning user research/testing, and be preparing well ahead of time user flows / wireframes that enable users to simply interact with our digital real estate, and our design team to take to the next stage.

The roles focus on answering four questions

- How do we create an outstanding experience for users? – by department and by channel
- How do we maintain ease of use and consistency? – re-use of pre-defined elements / creating and using the same experience design principles
- How do customers expect things to work? – understanding users through research / testing and making complex journeys simple
- How as a business do we step change our content? – tools, projects, technology, cultural change, KPI changes, guidelines and rules

About the role
Given time pressure and need for step change. The intention will be to deliver the change through constant iterative improvements in design, not a long ‘it’ll be perfect in the end’ approach.

Role will be accountable for:
• Proactively building a relationship between the Information Architects, Designers, Product Owners, Content Strategist(s) and Producers within the team
• Leading the way from an experience perspective
• Always challenging for better ways of doing things & inputting into / developing our experience principles & guidelines
• Being an experience evangelist and keeping the journeys and interactions aligned & consistent, but challenging and fighting for the right solution where consistency is the wrong thing
• Ensuring peer reviews of work are happening and creating an experience forum
• Determining design guidelines & ensuring they are continuously updated
• Getting ahead of the game, and defining what key events should look like. This will involve working with the Central Marketing team to ensure alignment
• Coaching the IAs and others, and ensuring that the correct software & hardware is being used to deliver the best experience
• Working cross functionally with the Content Strategist(s), Design Lead, Information Architects, Product Owners, Designers & Publishers
• Engaging with key stakeholders from GM / Central Marketing and Dotcom
• Connecting with members of the customer journey forum to inform about new experience principles that will be implemented

The client is looking to relaunch their site in April 2004, and it will be your responsibility to lead a project resulting in a positive surprise for customers. They are looking to create constant WOW effect experiences on throughout their site.

If interested, please apply by submitting a copy of your CV and portfolio.

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