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User Experience Designer

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Our client is currently looking for a lead UX designer / information architect to join their fast-paced, entrepreneurial, and highly collaborative team to lead important strategic and tactical initiatives for their investing products. This is a long-term contract 6 - 12 months. In this role, you’ll be responsible for bringing the workplace clients—some of the nation’s largest employers— and their employees into the design process to understand their attitudes and needs around retirement plans and employee benefits. You’ll translate it all into engaging and hospitable online and responsive-ready experiences to be delivered via desktop, tablet, and mobile devices. You’ll need the creativity to scope, architect, design and support deployment activities for these experiences, as well as the presentation skills to convey your vision to top executives. You’ll need the management skills to drive the UXD team, provide overall user experience direction for the project, and guide consistency and quality of deliverables.

The ideal candidate will demonstrate strong information architecture and interaction design skills (responsive design experience a plus). Although the role is part of a team that includes user research, content strategy, visual design and front-end development, familiarity and collaboration with those disciplines is a necessity. In addition, given the distributed nature of the overall project team, wherein business partners and development partners sit in other locations, superb communication and “soft” skills are required.

Project Detail

This individual is expected to join the team as the lead interaction designer, under the direction of the UX Director. Tasked with helping establish a north star for a great customer experience, this individual will be leading a cross-functional team toward a standard of excellence and ensuring the design team efforts are in sync with the client’s business goals, expectations and budget on strategic visioning and tactical delivery projects.

Anticipated Deliverables:
• User experience briefs
• UX guiding principles for the initiatives
• Concept sketches, wireframes, flow diagrams, sitemaps
• Scenarios, user profiles and use cases
• Interaction designs and specifications
• UXD project plans
• Leadership of collaborative design sessions

Skills:

• Creativity, imagination and a sense of humor
• Exceptional empathizer, story-teller and collaborator (especially with cross-functional teams)
• Exceptional communicator and motivator
• Client management “soft skills”
• Process-driven, but not process-dogmatic
• Strong presentation and negotiation skills
• Ability to understand customer needs, motivations and behaviors and translate them into engaging digital experiences
• Ability to communicate visually (i.e. sketching high-level concepts, and drawing on the fly to articulate and validate ideas with internal project partners)
• The ability to quickly understand the larger context in which the project is happening is a must
• Discipline to move high-level strategic concept designs through to detailed designs.
• Ability to design a solution that finds a harmonious balance between technical feasibility and the best in customer experience
• Ability to communicate and demonstrate the value and rationale of design decisions to business and technology partners
• Self-directed with highly developed organizational skills including the ability to prioritize tasks and meet deadlines
• Ability to create low-fidelity prototypes a plus

Qualifications

Education and Experience:

• 8+ years experience as an information architect, interaction designer, experience designer or a similar role
• Demonstration of past success instilling and protecting a collaborative environment, leading designers within the context of a cross-functional team, and reaching consensus within a diverse culture and fast-paced work flow is a must
• Experience with both Waterfall and Agile methodologies
• Experience with participatory design (e.g. Design Thinking) a plus
• Experience designing interactions that help people engage with complex subject matter and overcome inertia a plus

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