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User Experience Designer / Information Architect

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One of our value insurance and financial service industry clients is seeking User Experience Designer / Information Architect to join a dynamic and exciting team. The User Experience designer will be a core member of a team that contributes to critical business success metrics.

The candidate will be responsible for creating online experiences that drive engagement, increase sales and generate revenue. This person will be a talented professional who combines strategic vision with demonstrated online success. This position requires expert knowledge of User Centered Design principles and best practices for the development of optimal user experiences to create a competitive advantage in the marketplace. In partnership with various teams, the candidate will assist delivering campaigns that show meaningful business results, while continually growing their skill set.


Principle Responsibilities:

1. Participate in the development, execution, and management of online experiences to drive customer satisfaction, brand preference, lead generation, and sales.
2. Maintain positive working relationships with vendors, and internal partners through proactive communication, effective negotiations, and coordination.
3. Collaborate within User Experience team to understand consumer needs, behavior and attitudes in an effort to develop optimal experiences.
4. Collaborate with analytics to understand campaign performance and take action on opportunities to optimize.
5. Participate in meetings with product teams and Global Brand Marketing and Communications team members to obtain key product information, selling points, benefits to the consumer and competitive benchmarking, and integrate learnings into user experience.
6. Gather and analyze business requirements.
7. Create experience maps, personas, scenarios and use cases.
8. Develop intuitive information architecture models, information flows, user interfaces, taxonomies, and page designs.
9. Create wireframes and related documentation that demonstrate the structure and function of proposed designs.
10. Participate in A/B and Multivariate testing by creating efficient test plans, measuring effectiveness and applying learnings.
11. Collaborate with internal and external Creative teams in the delivery of finalized visual designs and assets
12. Effectively communicate proposed solutions to business partners.
13. Participate in user research projects such as surveys and usability testing.


Job Requirements:
1. Highly motivated, consumer focused, goal-oriented, collaborative team player.
2. Information architecture and web design experience, with ability to apply User-Centered Design Principles
3. Minimum 5 years experience in an internet production environment
4. Passionate about creating simple and seamless interactive experiences.
5. Ability to make financial services/insurance understandable and approachable
6. Experience with the design of both applications and content pages, including mobile
7. Ability to conceptualize, create and work directly with other team members
8. Ability to create user interface documentation and specification (e.g.,UML diagrams, wireframes and style guides) required
9. Experience with planning and implementing usability testing, including card sorting and prototyping, required
10. Excellent interpersonal skills, ability to interact with business partners effectively, ability to communicate recommendations convincingly required
11. Ability to work with images and create polished comps desired – basic Photoshop skills are required
12. Experience with web content management systems (such as Tridion or Vignette) desired
13. Familiarity with HTML and Javascript desired
14. Experience with financial and/or insurance websites a plus

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