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User Experience Design Lead

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User Experience Design Lead
Sydney

This Australian owned bank has Digital as the key directive. The customer is at the heart of everything they are doing, and therefore Customer Experience and User Experience processes are being implemented across the whole business. Because of this, they are growing their Digital Team and have an immediate need to bring in additional Customer Experience capabilities to the business.
If you are looking for your next job as a User Experience Design Lead this could be the job for you. You will be responsible for playing a senior role in the Design Team, mentoring User Experience Designers, and being the conduit between product, creative and development. You would lead the delivery of multiple projects/jobs ranging from new to market platforms/apps.
A successful candidate:
• is able to articulate the problem, synthesis insights and interpret them accurately;
• is an excellent listener who can also interpret stakeholders' feedback appropriately;
• is independent, autonomous and can lead design work on their own;
• has planning skills and is able to create, manage and work towards their own project plan which reflects the milestones in the project;
• can juggle multiple project/design priorities in conjunction with their Program Lead and communicate these to their CX leadership team;
You will be involved in:
• requirements/job gathering from stakeholders across the business;
• directing & managing User Experience research, workshops and persona profiling;
• creating interactive prototypes;
• managing user testing;
• solving innovative mobile design challenges both at a problem definition level and at the interface level;
The client offers an exceptional working environment, which has been designed to encourage collaboration and innovation. As a User Experience Design Lead you will be heavily involved in shaping the direction of the business.
If you are passionate about user - centered design techniques and want to build amazing experiences across digital space, please apply for this job now.

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