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User Experience Content Editor

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Aquent is the world's largest staffing firm specializing in the creative space. We place web, print, and marketing professionals in contract and contract to hire positions all over the globe. Aquent offers the industry's best benefits at a subsidized rate to you. Our client is one of the country's largest banks with locations throughout the US and the world. They have asked for our help in identifying a UX Writer/Editor for a 6 month term engagement (June 2012-Dec 2012). You will work on-site, Monday- Friday from 9-5 (there is no flexibility on either point). MAIN FUNCTION: The User Experience Writer/Editor is responsible for creating online content for web that is consistent with brand standards as well as established industry best practices – all contributing to a world-class customer experience.

The right candidate must be able to balance working on various projects (with a demonstrated ability to think strategically about the overall experience the various sites need to convey). The Editor will collaborate with the other UX designers working on a project - including the UX Interaction Designer and UX Visual Designer - to define the content that’s needed, and then refine said content through stakeholder feedback, legal and compliance reviews and usability testing. Editorial candidates should demonstrate experience writing for financial web sites as well as proficiency in user centered design and best practices in web content for both unauthenticated (public) sales sites as well as client site (authenticated) content. Attention to design detail and overall brand awareness are requirements as well as a strong understanding of managing business and customer needs. Candidates should be able to present the overall editorial work and interaction concepts to broader audience with a demonstrated knowledge of financial services and products.

MUST HAVE SKILLS →
• The User Experience Writer/Editor is responsible for creating online/mobile content that is consistent with brand standards as well as established industry best practices. The candidate must also be comfortable with presenting creative concepts, and delivering quality work that contributes to a world-class customer experience. The right candidate must be able to balance working on various projects on both the unauthenticated public/prospect site as well as the authenticated/client site with a demonstrated ability to think strategically about the overall experience the sites need to convey. The Editor will collaborate with the UX design team and stakeholders working on projects, and should be able to edit content originating from multiple sources to ensure consistency with internal standards and guidelines - including tone, style, legal requirements and brand compliance.
• Exceptional attention to detail with respect to editing and testing content.
• Ability to develop high-quality creative copy and concepts.
• Experience working with interaction designers, visual designers and usability engineers, and an understanding of other team members’ deliverables and processes within a user-centered design model
• Familiarity with gathering customer research and insights, and/or developing test plans to aid in the design and presentation process
• Excellent interpersonal communication, problem-solving and issue-resolution skills
• Top-notch communication, project management and presentation skills
• Detailed knowledge of word processing tools. Familiarity with design and development tools also preferred. Basic knowledge of CS5 a plus.

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