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User Experience Architect

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The User Experience Architect (“UXA”) drives cross-channel user-centered design for Fortune 500 financial company. The UXA has sharp acumen for aligning user needs and technology with business goals. A client-facing position, the UXA is an assertive leader, who takes a balanced and pragmatic approach to producing effective user experience design solutions for Prudential applications, businesses units and corporate centers.

The UXA will be adept in a fast-paced Agile SCRUM based environment, where accuracy and speed are assumed, and quality of deliverables is assured. The UXA helps development teams identify scope and approach for project based UX solutions. The UXA oversees projects from beginning to end in order to ensure that the desired business objectives, user experience and user interface objectives are effectively realized.

Requirements & Skills
• Certification or a bachelor’s degree in or in a field of study related to UX design is desired. Fields related to this position are: Library & Information Science, Digital Product Marketing or Management, Visual Design/Communications, Psychology/Cognitive Science, Interaction Design/Human Factors.
• Excellent oral and written communication skills.
• Strong leadership and problem solving skills.
• Comprehensive understanding of content management systems and relational database technology.
• Understanding of current trends in smart phone mobile interfaces, responsive web design, Social media platforms, and touch platforms.
• Demonstrated strong experience in the following areas:
– Client relations
– UX strategy
– Interaction Design
– Brainstorming facilitation
– Business Planning, Analysis & Road mapping
– User Experience Planning/Strategy
– User Research and Testing
– Information Architecture
– Draft copy and labeling for the Web


Responsibilities:
• Business Context Analysis: Meet with business stakeholders and capture the business model and most important business factors that have an impact on the UX strategy, content and UI features.
– Work with business analysts to produce clear business objectives.
– Help project managers with planning, scope and approach.
• UX Strategy & Management: Drive the user experience strategy and guide the project team through the appropriate life cycle that will satisfy the intended business goals and user experience.
– Lead client and team brainstorming sessions, as needed.
– Interpret primary and secondary research.
– Produce user experience briefs and persona profiles.
• User Research: Integrate and interpret in-house usability analysis, consult with in house digital experience leads and third-party research firms.
• Information Architecture: Provide recommendations and deliverables including: Workflow diagrams, user scenarios, flowcharts, storyboards; preparing interaction specifications, navigation rules, organization of information, and site maps.
• Produce low/mid-fidelity flat or interactive wireframe documentation with appropriate annotations according to internal best practices.
• Maintain subject matter expertise about the businesses, customers and functional areas of assigned Prudential support center.
• Share practice insights in the form of peer training and review, and client education.
• Contribute to improved and new methods of practice to a group knowledge base.
• Collaborate with Digital Solution Center directors, project managers, business analysts, content authors, visual/interaction designers, software developers, SEO and SEM professionals to ensure successful implementation.

Tools:
Microsoft Visio & full Office Suite, Axure RP, Adobe digital Suite (InDesign, Dreamweaver)

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