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User Experience

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Our client is a global leader in sales and marketing consulting. They are looking for a User Experience Designer to join their team in the Evanston, IL office. You will be delegating with the task of working on the front end of their Software-as-a-Service (SaaS) applications conducting both qualitative and quantitative user research including ethnographic studies, user interviews, remote usability testing, card sorting, and heuristic reviews. The Design Lead will guide user experience strategy, create navigation & page designs, visual designs, and support user research activities. Working closely with Product Management, their consulting practice and their clients, and User Experience Researchers. In this role you will work across various lifecycle stages, from initial definition to continuous enhancement, as they bring a User-Centered Design approach to software development, configuration and ongoing administration of their clients’ business processes.

Responsibilities:
• Define, socialize and implement best practices for user experience design, leveraging industry standards
• Produce standardized, best-in-class UX deliverables including information graphics to elucidate user research insights, navigation and user interfaces with sitemaps, paper prototypes or wireframes, screen mock ups, behavioral specifications, style guidelines and icons as needed
• Lead the User-Centered Design process as part of overall UX engagement in solution and service-related features and improvements
• Ensure all UI definition and development is consistent with usability standards, best practices, and strategy
• Turn visions into concepts, and translate those concepts into recommendations that achieve simplicity, despite the inherent complexity of processes being supported
• Apply strategic thinking and demonstrate awareness of business goals while striving for a highly usable and engaging end-to-end user experience
• Conceive, document, implement and evangelize means for achieving higher degrees of consistency, quality and throughput from the UX team

You will also work closely with clients, business stakeholders, and the software engineering team to:
• Collaborate on documentation of user types, scenarios and tasks, as well as conceptual models and process flows
• Support the planning of qualitative and quantitative user research; participate in testing, analysis, and synthesis of findings as appropriate
• Engage with UX team members to disseminate customer insights to business stakeholders, product managers and other colleagues

Qualifications:
• Significant user interface design experience; familiarity with web and mobile technologies and their impact on both work practices and the feasibility of solutions
• Strong functional understanding of enterprise software is required, and a deeper technical expertise is desired: portals, Customer Relationship Management (CRM) systems, content management systems, collaboration technologies, and business systems to support Human Resources, Finance and other operational functions
• Project and program management skills, including scope definition, deadlines, stakeholder management and corporate accountability
• Extensive experience with the user centered design (UCD) process and experience in designing transactional applications.
• Solid understanding of information architecture, mastery of user interface design, and strong visual design sensibility
• Exposure to basic user research techniques such as contextual inquiry, user interviews, usability testing, as well as a solid understanding of how to incorporate insights from user research into the user interface design process

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