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Usability Researcher

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As a Design Researcher, this person will be a key contributor to the evolution of the email experience across devices, the web services, and our future vision for communication and collaboration UX. The research challenges will span evaluating experiences for both enterprise and consumers, working on designs that span devices, screen sizes and platforms, and envisioning creative UX solutions for a very large base of existing users. This person will be joining a large group of UX professionals including Designers and Researchers, with whom they can partner, learn from and contribute towards. This person will be an integral part of the engineering team and will have the opportunity to partner closely with Program managers and the Developers that are directly involved in creating and evolving user experiences.

This person will share the responsibility for ensuring a successful and outstanding user experience for specific product areas and will be expected to:
--Bring in a wide range of both tested and innovative research methods to your work
--Execute rapid iterative research including but not limited to studies, competitive heuristic reviews, cognitive walk throughs, to feed into a very agile product development cycle
--Effectively and creatively communicate research and play a key role in both stimulating and iterating on designs for the product
--Triangulate quantitative data from sources such as product instrumentation or large N surveys with qualitative research insights
--Partner with your team in creating research plans and involve them in your research sessions to ensure its effectiveness
--Develop research reports with clear and actionable recommendations
--Share and evangelize results with Product and other UX team members

This position is based out of Mountain View. The candidate will be supporting both local initiatives and those that involve working with teams in Redmond. Travel to Redmond is to be expected.

Requirements
--Advanced degree in Psychology, Human Factors or related field preferable. Bachelor's degree in Psychology, Human Factors or related field with equivalent work experience as user experience researcher is acceptable
--Formal training in user-centered design practices and both knowledge and experience with evaluative methodologies spanning lab studies, field research, and expert review.
--Skilled in collecting, analyzing and presenting human behavioral data. Developing user experience frameworks based on this is a bonus.
--A strong and demonstrable history of impact and influence on product experience designs, development team partners, and the process of user experience research.
--Proven ability to work in fast paced, agile environments
--Excellent verbal and written communication skills
--Previous experience as usability contractor or full time staff preferred

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