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Usability Researcher

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UX Researcher and Research consultant
DESCRIPTION
Are you looking for a place to use your research powers for good and do more systems thinking? Are you excited to do that in an ever-evolving, high-energy environment amongst with a team of diverse skillsets who are responsible for big impact?
 
This Planning and Research team is looking for a kind, organized, assertive individual who is excited to help our team to get more research done and consult with engineers who are using our self-service research tools for the first time.

We have a deep curiosity for our diverse customers, and leveraging insights from our own and secondary research to improve current and future experiences of our customers. We want to make product experiences better, and we do that by understanding our customers, building frameworks to help others know them, creating systems to help stakeholders make sense of it all, and evaluating the success of our experiences. We are looking for someone to help us plan, execute and drive research that is core to our products, by picking up various projects, partnering with us to streamline systems, and using their deep experience with research and engineering to deepen customer empathy.
 
QUALIFICATIONS
Minimum 5 years Design Research experience including qualitative interviews and evaluation of user experiences

Demonstrated Ability to balance and manage multiple projects, working with a range of stakeholders

Strong experience in a collaborative setting where Customers and Research are the priority
A passion for user-centered design and the User Experience, with a thorough knowledge of the product design process.
Demonstrated experience synthesizing and summarizing insights, analyzing data-sets, storytelling through various tools
Excellent interpersonal and communication skills; both written and verbal
Ability to read situations when enough information is available, connect known inter-dependencies and shift expectations in order to deliver high quality on time
Experience with usability recording/note taking using tools such as OneNote, Excel, Word, and PowerPoint, and demonstrated ability to learn new tools quickly 

This role is doing UX research and consulting with project managers to improve and add to their projects. We are looking at the planning to shape the future of the products that we support within this group, used by millions everyday.  

Years of experience required:

Looking for 5 years of experience.

Methodology is not as important: we do qualitative methodology as this is user-based design. Mixed-method testing.

Minimum 5 years Design Research experience including qualitative interviews and evaluation of user experiences
Demonstrated Ability to balance and manage multiple projects, working with a range of stakeholders
Strong experience in a collaborative setting where Customers and Research are the priority
A passion for user-centered design and the User Experience, with a thorough knowledge of the product design process.
Demonstrated experience synthesizing and summarizing insights, analyzing data-sets, storytelling through various tools
Excellent interpersonal and communication skills; both written and verbal
Ability to read situations when enough information is available, connect known inter-dependencies and shift expectations in order to deliver high quality on time
Experience with usability recording/note taking using tools such as OneNote, Excel, Word, and PowerPoint, and demonstrated ability to learn new tools quickly

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