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Usability Engineer

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Our client is seeking an Usability Engineer. In this role, you will design and conduct usability studies for Web-based and mobile software applications, networked consumer electronic devices, and/or audio and visual media products/services (TV, video, photos, music.)

JOB SUMMARY
The candidate must be able to determine the appropriate type of study (e.g., task-based, contextual inquiry, ethnographic, expert review, formal, informal, comparative, benchmark, online survey, focus group, etc.) needed to collect the necessary user data given a project’s present state and timeline constraints. The candidate must also be able to analyze and prioritize study results and report out to cross-functional teams and senior management.

KEY FOCUS AREAS
• Designing studies and writing test plan
• Recruiting study participants
• Moderating user studies
• Analyzing data collected
• Feeding results back to Verizon teams, e.g., product development, product management, support systems, etc., to improve user experience at product launch and after

REQUIRED EXPERIENCE
• 5 years of experience conducting usability/user experience testing, user-centered design or development, or marketing/consumer research in technology or telecom industry
• Bachelor’s degree or equivalent work experience in Human Computer Interaction, Cognitive Psychology, Computer Science or related field
• Savvy with Web-based and mobile phone user interface technologies
• Demonstrated ability to design and conduct different types of user research studies including: task-based, contextual inquiry, ethnographic, expert review, formal, informal, comparative, benchmark, online survey, focus group, etc.

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