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Usability Analyst

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Position Description

As a member of the User Experience team, the user analyst will consult with business leads, information architects/user interface designers and other user experience team members to conduct a variety of research including usability studies, participatory design sessions, ethnographic field studies, heuristic evaluations and cognitive walkthroughs. The usability analyst will help build a culture that is able to collect, analyze, and interpret relevant behavioral data and turn it into compelling, useful and successful personas, features and functionality, and interface solutions.


  • Directly responsible for the design and execution of usability projects.

  • Responsible for consulting with project teams to understand business and design goals and selecting the appropriate methodology

  • Gathers information on user needs and goals from field studies, usability studies, site visits, market researchers, support personnel, customer feedback channels; turn that data into actionable design requirements and use it to influence product direction

  • Apply knowledge in human factors, cognitive psychology, ethnography, anthropology, and the user-centered design process to product design

  • Consult with other user experience team members on their work and deliverables

  • Requirements

  • Advanced degree or equivalent in HCI, Cognitive Science, Human Factors, Usability Engineering, Anthropology, or related field.

  • Practical knowledge of usability research methods, including lab-based usability studies, field studies and interface inspections.

  • Excellent analytical ability, especially with regard to observation of consumer behavior.

  • Strong oral and written communication skills; can present findings concisely and effectively.

  • Two to five years experience serving as a usability analyst.

  • Can work independently and effectively prioritize time between multiple projects.

  • Can work well in cross-functional teams, including Engineers, Product Managers and UE designers.

  • Education:
  • One year of experience in programming and systems analysis.
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