As a member of the User Experience team, the user analyst will consult with business leads, information architects/user interface designers and other user experience team members to conduct a variety of research including usability studies, participatory design sessions, ethnographic field studies, heuristic evaluations and cognitive walkthroughs. The usability analyst will help build a culture that is able to collect, analyze, and interpret relevant behavioral data and turn it into compelling, useful and successful personas, features and functionality, and interface solutions.
ResponsibilitiesDirectly responsible for the design and execution of usability projects.Responsible for consulting with project teams to understand business and design goals and selecting the appropriate methodologyGathers information on user needs and goals from field studies, usability studies, site visits, market researchers, support personnel, customer feedback channels; turn that data into actionable design requirements and use it to influence product directionApply knowledge in human factors, cognitive psychology, ethnography, anthropology, and the user-centered design process to product designConsult with other user experience team members on their work and deliverables
RequirementsAdvanced degree or equivalent in HCI, Cognitive Science, Human Factors, Usability Engineering, Anthropology, or related field. Practical knowledge of usability research methods, including lab-based usability studies, field studies and interface inspections.Excellent analytical ability, especially with regard to observation of consumer behavior.Strong oral and written communication skills; can present findings concisely and effectively.Two to five years experience serving as a usability analyst.Can work independently and effectively prioritize time between multiple projects.Can work well in cross-functional teams, including Engineers, Product Managers and UE designers.
Education: One year of experience in programming and systems analysis.