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UX/Product Designer

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Our client is looking for a inspirational, curious, collaborative and seasoned Service Designer. This person will be working alongside a talented team to apply design, business, research, and strategy in order to produce high quality deliverables for clients. This team works on a variety of projects ranging from designing customer experience for system modernizations & service design in areas including financial services and natural disaster support to improving patient engagement and user experience for individuals with disabilities.

Responsibilities include:
-Employ cross-functional methodologies, including design thinking, user experience, and business modeling to uncover user needs, synthesize key insights, solve client problems creatively.
-Facilitate co-creation sessions with design teams, extended internal teams, and client teams.
-Develop and test low-fidelity and medium fidelity prototypes, including mock-ups, wireframes, and storyboards.
-Design extraordinary experiences and the service structures, including process, IT, human capital, and service blueprints that supports them.
-Work with IT teams to identify technical dependencies or challenges, and identify potential solutions.
-Learn from and provide coaching to your teams and clients, translate human-centered insights into solutions to better people's lives.
-Design and deliver research using the latest tools and create new ones, promote ideas, and see trends and inspiration at every turn.

Qualifications:
-Strong experience within the UX space including one or more of the following: UX, service design, design research, business design, and/or user-interface design
-Experience working with IT architecture and systems, for the purposes of implementing digital solutions
-Experience working w/ digital technologies, including mobile, web, and apps and prototyping tools
-Wants to work in an environment that is inspiring, open-minded, hardworking, collaborative, and passionate
-Ability to obtain a security clearance
-BA or BS degree

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