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UX Writer/Editor

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UX/Web Content Writer

This is a full-time, long-term contract with the opportunity to work remotely, but be available for on-site meetings in Pasadena, CA.

HIGH-LEVEL SUMMARY:
Create and edit UX content that aligns with the Brand for both desktop & mobile under the direction of senior staff. Projects may also require any or all of the following: ability to devise page-level content strategy; participation on scrum/agile teams; entry of content into a CMS; ability to contribute effectively to interactions with UX designers, project managers, agile product owners, and CMS architects and content entry specialists.

REQUIREMENTS:
• Ability to create UX/technical Web content solutions that support business requirements based on user needs and goals
• Technical writing skills for converting complicated processes into clear, logical, and simple directions for non-technical users
• Ability to apply company brand both in terms of tone and usages, as detailed in the Web brand guidelines
• A basic understanding of user experience methodologies and Web development agile/scrum practices
• Ability to present content concepts to project partners and coworkers, particularly articulating rationale and supporting user research behind content proposals
• Ability to support the content effort on multiple projects, including tracking own timelines and tasks and following various identified processes
• Effective participation on cross-functional teams, adhering to functional and business requirements and producing project deliverables on deadline

SCOPE OF PROJECT:
Supports a multidisciplinary team of about 5-9 people on about 2-3 major projects at a time. Creates artifacts documenting editorial content that includes directions for developers and content entry specialists and meets accessibility/legal/regulatory requirements provided. Often work independently, but at times under the direction of senior UX contributors, UX producers, and agile product owners.

Top 3-5 Daily Responsibilities:
• Actively participate in team planning and project definition meetings
• Partner with other User Experience and Design teams on developing content that reflects best marriage of user business needs
• Create UX/UI content and editorial deliverables that are on brand and meet accessibility/legal/regulatory requirements as provided
• Content entry into a content management system
• Manage own tasks and project deliverables

Top 3-5 Required Skills:
• A balance of productive independence on own workload as well as effective support of coworkers and collaboration with other project teammates and disciplines (Typical number of team members is 5–10.)
• Quality copy craftsmanship that effectively incorporates user, business, technical, brand, legal, accessibility, and UX/UI digital industry standards, practices, and requirements as provided
• Experience creating content for various media (Web desktop, mobile, email, etc.), recognizing the requirements of each format
• Technical writing skills for converting complicated processes into clear, logical, and simple directions for non-technical users
• Intermediate use of Microsoft Office business tools, particularly Word

Desired Skills:
• Familiarity with Mac, SharePoint, and CMS systems
• A basic understanding of responsive Web design
• A basic understanding of the difference between native application and Webview mobile content best practices

Soft Skills:
• Effective communication, including detailed attention to getting your point across clearly and quickly
• Commitment to department and project teams, particularly reciprocal collaboration and meeting deadlines others are relying on
• A relaxed relationship with change as well as an ability to adapt effectively to that change

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