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UX Writer & Content Strategist

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The Payments team at Aquent's Fortune 500 multi-national tech client, helps supports teams’ products and services with features like checkout flows, invoicing, in-store (contactless) mobile payments, global payment methods, regulation and tax compliance, fraud protection, and more. The Payments team also supports app developers. 

This UX Writer & Content Strategist for 8+ months will collaborate with a cross-product group of Designers, Product Managers, Marketers, and Engineers to develop easy-to-understand language for users and guidelines for developers. The Content Strategist should think quickly and strategically to find scalable, repeatable solutions that support ease of use and engagement. A payments, ecommerce, or banking background will help this writer hit the ground running. 

Top 3 key responsibilities: 

  • Define and write guidelines for developers (both within and outside of the company) who are setting up payments 
  • Define and write user interface copy for onboarding, task flows, and re-engagement 
  • Strategize on messaging across surfaces for voice, web, and mobile users of products 


Requirements: 

  • Education: Bachelor’s degree or equivalent experience in English, Communications, HCI, or a related field 
  • Experience writing technical specs or guidelines 
  • 3-5 years of experience in writing and designing UI for products as part of an experience design team 
  • Portfolio of successful product and writing work 
  • Mastery of writing rules and mechanics, especially when writing for consumers 
  • Strong verbal and written communications including developing presentations 
  • Ability to confidently drive design thinking by working closely with UX and product teams 
  • Ability to work out creative solutions when stakeholders have different perspectives 


Nice to have 
5+ years of ecommerce or payments/transactions design writing background 
Familiarity with software development processes

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