Please include a writing sample of previous technical documentation work.
As a user experience (UX) lab technical writer, your task is to understand technical information and express it in simple language for both technical and non-technical audiences.
You’ll assist staff and vendors involved in creating, supporting, and using UX labs by writing and maintaining documentation. Like an investigative journalist, you will meet with vendors and various staff to gather information from them and understand what they need to communicate to others.
You must be a stellar writer with attention to detail.
You have a portfolio of work that demonstrates content that simplifies and beautifies the overall experience.
You’ll work with designers, researchers, product managers, engineers, technicians, and customer operations to establish cohesive language and a unified voice.
You’ll use empathy, reason, and data to inform content choices.
You’ll pursue a deep understanding of your products.
You’ll provide content recommendations that include the right words and, sometimes, complementary data and images.
-Write technical documentation including but not limited to clear and concise procedures, user documentation, how-to guides, references, manuals, cheat sheets, policies, and/or instructions.
-Improve the quality, breadth, and effectiveness of existing documentation.
-Submit copies to managers and team for feedback.
-Interact with other technical writers on documentation efforts for AV designs.
-Adjust copy as necessary and proofread for grammar and spelling.
-Release the document following final approval.
-Provide updates and different editions as necessary.
-Communicate status of projects with stakeholders.
-Attend in-person meetings at vendor sites.
-Bachelor’s degree in English or a writing-related field, or equivalent experience.
-Experience writing technical documentation.
-Experience defining project schedules, scoping work, and managing stakeholders’ expectations.
-Personal transportation and valid driver's license.
-Experience working closely with UX, product, legal, privacy, and engineering partners.
-Experience working in a dynamic environment; ability to adapt quickly and establish solutions independently.
-Experience writing for a technology brand, preferably in professional audio-visual market.
-Ability to perform at a high level with minimal guidance; to devise and implement improvements to best practices, tools, and processes team-wide; and to make decisions based on credible metrics and communicate according to well-reasoned analysis.
-Strong curiosity about users, and how to anticipate their needs by understanding their behavior and motivations.
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