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UX Researcher/Brainchild

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How is The Brainchild so successful in this role?
They use their inspirational and broad service design experience as a visionary and strategic service designer to work on a range of topics.

Topics such as:
• suicide prevention
• human trafficking
• customer experience for system modernizations and service design in financial services
• natural disaster support to individuals with disabilities
• patient engagement and quality healthcare

Apply the following:
• design thinking
• user experience
• business modeling
• research
• strategy

To do the following:
• uncover user needs
• synthesize key insights
• solve client problems creatively,
• facilitate co-creation sessions with a variety of teams,

Develop and Test:
• low- and medium-fidelity prototypes
• mock-ups
• wireframes
• storyboards

The Brainchild designs extraordinary experiences and the service structures that support them (including process, IT, human capital, and service blueprints).

They work with IT teams to identify technical dependencies/challenges, as well as potential solutions.

The are constantly learning from, and provides coaching to, their teams and clients.

The Brainchild's co-workers are always talking about how this person betters people's lives. How does The Brainchild accomplish it? By designing and delivering research and translating human-centered insights. They use the latest tools and even creates new ones and sees trends and inspiration at every turn.

MUST-haves:
• 3+ years of experience with user-experience, service design, design research, business design, and user-interface design
• 2+ years of experience in working with IT architecture and systems, including for the purposes of implementing digital solutions
• 1+ years of experience in working with digital technologies, including mobile, Web, and apps and prototyping tools, including Balsamiq, Jetstrap, and ProtoShare
• Experience with client negotiation and setting expectations against real-world limitations
• Ability to be inspiring, open-minded, hardworking, collaborative, and passionate
• Ability to obtain a security clearance
• BA or BS degree

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