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UX Researcher w/ User Testing Experience

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The UX Researcher will be an integral part of the Mobility and Design team and will participate in all aspects of UCD to deliver superior user experiences to business partners and external customers for web and mobile apps. The ideal candidate will have a passion for user centered research, a wide breadth of experience in both qualitative and quantitative research methods, and will have experience leading user testing.

Responsibilities:
• Plan, conduct and synthesize research using standard methodologies and outputs, including: personas, stakeholder interviews, contextual inquiries, ethnography, journey mapping, service blueprints, mental models, task analysis, card sorting, customer satisfaction monitoring, focus groups, and competitive analysis.
• Visualize ideas using professional design tools as well as sticky notes, sketch boards, whiteboard markers or whatever tools are necessary to rapidly work through research and ideation and move to the next stage.
• Identify gaps between the current and the ideal user experience to drive innovation, focus, and purpose
• Work within the MAD team to develop new processes and tools.
• Work with end-users and project teams to collect feedback throughout the entire product lifecycle, from research and continuing beyond implementation.
• Benchmark released products
• Continuously challenge the effectiveness of design, recommending changes as appropriate.
• Bring research back to project teams and help drive decisions based on research and usability studies.
• Serve as a subject matter expert on user research methods, usability test practices, user-centered design, and our end-users.
• Manage end-user recruiting, partnering with business to identify and recruit end-users for involvement throughout the design process.
• Work with usability researchers to design test plans and iterate designs throughout user testing.
• Develop and manage internal research and usability capabilities, including hardware, software, templates and other assets used for testing.

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