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UX Researcher (for an HR portal)

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This position is for 6 months and located in downtown Oakland, CA.

My HR Web Delivery is the team that builds and maintains our client's Human Resources portal. We support over 160,000 client employees with their human resource needs like benefits, pay, and retirement.
Our team is lean and collaborative and we're looking for an experienced researcher to work on our design team. The product we deliver, My HR, is large and complex. As a design user researcher, you will bring evidence to the software we create and create relationships with the content suppliers that provide our employees with their human resource needs.
This position requires recruiting participants for feedback, creating and executing test plans, and working quickly to provide insight for an agile software development team. As an example, the work may vary from ethnography at a hospital for product purpose, to working alongside designers and engineers to test concepts, to remote usability tests with managers. The findings from this work support our team to make decisions on content, design, and direction. A working understanding of the software development lifecycle in large organizations is especially helpful for this position.
As part of our team, you will help the nation's largest managed health care organization maintain the face of how we support our employees, because how we care for our employees reflects how we care for our patients.

Scope of the project: Research to support redesign for one of the client's Internal Applications

Top 3 preferred skills:
• User research,
• UX design,
• communication,
• ability to work quickly and do field research

Top 5 daily responsibilities:
• Organize research projects,
• conduct field research,
• create and communicate research reports

Top 3 preferred personality traits:
• Flexibility,
• adaptability,
• systems thinking

Educational Requirement: BS Required, MS Preferred

Minimum number of years of experience required 5+

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