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UX Researcher

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Contract with Fortune 500 Tech company in SF!

We’re looking for just the right person to start and then expand the user research capabilities within our XD team. You’ll work with designers, product managers and developers to drive deep insights into customer and market needs. Then, you’ll collaborate closely with cross-functional teams and help execute it and bring it to life. We have big important things to do. Join us!

Responsibilities:
Champion the voice of the customer across the organization
Accelerate game-changing design by leading strategic research that provides actionable insights. Help cross-functional teams apply those insights to create amazing customer experiences
Align senior leadership and product teams around key strategic insights and opportunities
Responsible for working cross functionally with teams to shape and execute learning's plans based on business needs and growth initiatives for both existing and new offerings
Develop and use modern, agile research methodologies and insights to drive customer centric decision making
Work cross-functionally with design, product management, content and engineering in a fast-paced environment
Communicate results and illustrate suggestions in compelling and creative ways

Qualifications
You should have an in-depth, practical knowledge of user research methodologies, Web 2.0 and mobile industry standards and trends, and design principles and best practices.
You must have a portfolio that includes examples of leading strategic research with significant business outcomes.
Bachelors’ Degree in Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, Computer Science or related field. Master’s degree preferred
At least five years of industry experience as a hands-on researcher, working across multiple platforms, including mobile
Expertise in a broad range of methodologies including: ethnographic research, site visits, interviews, diary studies, usability testing, and long-term research plans
Masterful at uncovering insights and able to analyze and synthesize information and present the results to key stakeholders, including senior leadership
Organized, self-directed, efficient and able to manage complex projects in a timely manner
Excellent verbal and written communication and presentation skills
Superior creativity and passion for research and design and the ability to inspire and influence others in acting upon insights

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