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UX Researcher

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JThe UX team is currently seeking an experienced, motivated, creative, and customer-focused User Experience Researcher who is passionate about delivering simple and delightful experiences to a technical audience. Help us drive the transformation of cloud computing to our customers and partners. Our vision is to make powerful and complex technologies for IT Pros and developers look easy and engaging while giving access to the power of cloud computing to our customers and partners. Our charter is to bring useful, usable, desirable and harmonious design to customers and partners.

In this role, you will work closely with an interdisciplinary team to define, and ultimately deliver the next generation of experiences for Management and developer experience. As the User Experience Researcher, you will have the opportunity to employ a wide range of research methodologies including field research, traditional usability tests, prototype testing, user model creation and survey research. You will also have the opportunity to provide or invent new methods, patterns, and practices that contribute to the UX community.

The successful candidate will need to think strategically, have strong research practices, and be able to target and present your research findings at a variety of specific audiences. You will need to be able to work in an agile development process and juggle multiple deliverables. Additionally, you’ll need to be detail-oriented and thorough in your approach to research methodology, but flexible enough to work within time and product constraints. Most importantly, you’ll need to be a passionate advocate for our users throughout the development process.

We are looking for a Senior researcher but we will also consider strong UX II candidates. Your experience should demonstrate creative solutions, leadership, your ability to handle Complex and innovative UX problems, and drive excellent execution. We really value experience in working with consumer software or devices and testing for user’s emotional responses in addition to their efficiency and task success.

Required Qualifications
At least 5+ years of experience in the technology industry conducting user research
Advanced degree in psychology, Human-Computer Interactions, human factors (HF engineering OR HF psychology), or industrial engineering.
Experience with a broad range of research methodology (usability studies, interviews, site visits, surveys, user modeling, card sorting, etc.)
Experience generating research plans, defining and tracking user experience metrics, coordinating work on multiple products/releases and managing the work of additional resources
At least 5+ years of experience in the technology industry conducting user research
Advanced degree in psychology, Human-Computer Interactions, human factors (HF engineering OR HF psychology), or industrial engineering.

Preferred Qualifications
Preference will be given to candidates with an empirical thesis
Ability to work effectively with multidisciplinary product teams (designers, program managers, product planners and developers) to drive application of results into products
Solid knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis is required
Interest in learning new technologies is a must. Experience with innovative consumer software or devices is a plus. Strong written and oral communication skills are required

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