Summary: Responsibly and effectively advocate for end-users within the confines of a corporate environment; devise ways to quickly bring back detailed research findings
The User Experience Researcher is responsible for planning and implementing research activities such as planning, collecting, synthesizing qualitative/quantitative data, and translating research insights into actionable recommendations throughout various stages of the design and development lifecycle. This is a hands-on role, and includes writing research plans, moderating usability sessions, developing reports, and delivering findings to designers and stakeholders in a corporate IT environment.
Responsible for the creation of consistent deliverables
Provide creative leadership by working closely with business teams to validate mobile product strategy, use cases, and high-level requirements through frequent contact with end-users and subject matter experts.
Plan, coordinate and facilitate user experience research activities related to the key project deliverables such as: field studies, interviews, process flows, cognitive walkthroughs, onsite and remote lab studies, user surveys, etc.
Ability to measuring and managing outcomes
Work with project managers to plan, prioritize, and conduct user/task analysis as well as collaborate on mobile solutions that meet the combined needs of the business and end-users.
Collaborate with project teams to plan, prioritize, and conduct concept modeling and usability testing to ensure end-user needs are incorporated into mobile design solutions.
Work collaboratively and closely with the Business Analyst to ensure that user research and data are used when documenting user requirements
Work collaboratively other UX researchers to ensure consistent deliverables and share best practices.
Synthesize conflicting priorities from business leaders and project teams.
Be creative and innovative when applying processes while maintaining a positive approach to ambiguity.
Functions as a usability advocate within the project team to emphasize user-centered design principles.
Identify opportunities where UX research practices and can be leveraged
Challenge assumptions from project team and advocate for data-driven decision making
Scope and Accountability: Frequently, candidate’s decisions and actions strongly impact the company's revenue or operations. Decisions and actions have a significant impact on reputation, and/or customer satisfaction.
Candidate makes recommendations, gives direction to others, and performs work independently or with minimal supervision.
Responsible for upholding the brand and standard of the Con-way User Experience Research and Design team.
Knowledge, Skills, and Abilities: Bachelor’s degree in psychology, human factors, human-computer interaction or usability engineering generally preferred. Will accept any suitable combination of education, training or experience.
3-5 years of experience as a hands-on researcher fluent in applying qualitative and quantitative research methods in an corporate environment
Thorough knowledge of interface design principles, usability theories, and rapid design
Excellent active listening, communication and presentation skills.
Excellent project management, time management, and prioritization skills.
Ability to establish business relationships and work effectively with business and client contacts. Strong interpersonal skills.
If you are passionate about UX and this sounds like you, apply now!