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UX Researcher

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We are looking for a full-time Senior User Experience Researcher to join the Product Design and Experience (PDX) team in Lawrenceville, GA to help create exceptional experiences in our desktop, web-based and mobile applications.

Client has a dedicated Usability and Analytics team (a team within PDX) that focuses on Usability, User Research, and Analytics.

Ideal candidates must be user-focused, flexible, self-motivated, and able to work on a wide variety of projects. They must have strong communication skills, knowledge of latest UX industry best practices and trends, and have the ability and willingness to rapidly acquire domain knowledge.

User Experience Researcher plans and conducts usability testing and user research, utilizing their knowledge of user experience and user-centered design principles and methodologies. Throughout the research and testing process, they work closely with a variety of stakeholders including, interaction designers, development teams, product managers, business analysts, and customers.

The Usability Analyst collects and analyzes usability data, documents results and transforms the data into actionable recommendations for product owners, developers, interaction designers, and other stakeholders.

Hands on role. Runs lab.
Proven experience preparing research plans, defining and tracking UX metrics; conducting research for multiple products/releases

Demonstrated ability in planning and executing rapid iterative usability testing of wireframes, mock-ups, and prototypes

Ability to translate research findings into specific, prioritized recommendations to quickly improve product designs

Strong understanding of usability testing and analysis methodologies

Excellent communication and facilitation skills

Strong understanding of design research methodologies

Proficiency with one or more usability testing tools or services (Morae, Loop 11,, etc.)

Proficiency with one or more wireframing/prototyping tools (Axure, Balsamiq, etc.)

Experience prioritizing work based on timelines and business objectives.

Ability to create and maintain relationships with vendors and other external business contacts.

Experience in analyzing and using analytics to discover usability issues.

Passion for understanding what drives customer behavior.

Entrepreneurial and energetic – engaged in new trends, ideas and new ways to explore usability.

Manages time well, is organized and can handle overlapping assignments.

5+ years of experience creating and conducting user research studies and usability tests and translating results into design recommendations.

Web analytics experience preferred.

Google or Web Trends Analytics experience preferred.

Proficient with usability tools, such as Morae, Loop11, card sorting, subjective ratings scales, etc.

Bachelor’s degree preferred in Human-Computer Interaction, Human Factors, Usability or related discipline.
Human Factors certificate preferred.

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