Our mission is to give people the power to share and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at our company are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us... and we're just getting started!
We are seeking a qualitative user researcher with knowledge in conducting rolling research. You'll work with teenagers 13-18 years old to assess the usability of a new product. You'd be responsible for working with our internal recruitment teams to set up the study and also ensuring beta launches for new builds from the product and engineering team. As the researcher, you'll create assessments such as diary studies or surveys and work with data science to use analytics to study user behavior.
The right candidates will be excellent communicators, knowledgeable about UI design, passionate about social computing, comfortable in a flat, fast moving organization, excited to collaborate, and focused squarely on impacting the design of our social media platform.
- Work closely with product teams to identify research topics
- Design studies that address both user behavior and attitudes
- Generate insights that both fuel ideation and evaluate designs
- Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
- Work cross-functionally with design, product management, content strategy, engineering and marketing
- Communicate results and illustrate suggestions in compelling and creative ways
- B.A/B.S. in Computer Science, Human Computer Interaction, Experimental Psychology, or a related field
- 3+ years experience in applied product research
- Command of a set of qualitative and user-centered design methods
- Knowledge of quantitative, behavioral analysis, and statistical concepts
- Ability to ask, as well as answer, meaningful and impactful questions
- Compelling communication
- Experience working with teenagers
- MA/MS in HCI, Psychology, Social Science or a related field