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UX Researcher

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Project Overview:
Our client's Developer Product Group builds platforms for helping developers create extraordinary app experiences for their end users.  The UX team’s goal is to provide design & research to these developer-focused teams, that leads to useful, usable, consistent, scalable products that set industry standards. We aim to empower internal and external app developers to build websites, apps, and services on the same robust infrastructure that powers the client's own products. This is an opportunity to do interesting work in an area that traditionally has not had a lot of UX focus, therefore there’s plenty of scope for a lot of impact.

We provide:
An opportunity for major impact
A new business in which client is investing heavily, with a major opportunity for growth
Firm support from executives and eng leadership, with UX regarded as critical in this space.

Target users : Who uses our products?
App Developers, Designers, Dev-ops, and Ops/IT Admins - design for professional app and game developers – small development shops as well as development agencies and larger, highly-scaled services.

Overall Responsibilities:
User Experience (UX) Researchers work to answer the most challenging questions in design. In this role, you will reveal what users need from products by conducting primary research, exploring the behaviors and motivations of users, and working with teams of Designers, Product Managers, Engineers and others to develop new features. You’ll inspire change at all stages of product development by delivering exciting oral, written and visual presentations about findings. Most importantly, your job as a researcher is to help the UX team understand what would make a user’s experiences feel more intuitive, accessible, and fun.
Specifically for this research role, you would be the person responsible for executing research and influencing product improvements for a set of backend-as-a-service tools.

Top 3 Daily Responsibilities:
Conduct independent research on multiple aspects of how users and organizations leverage and develop apps using cloud infrastructure.
Collect and analyze user behavior through server logs, online experiments (A/B testing), benchmark studies, lab studies, and surveys.
Work with designers, product managers, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.

Additional Responsibilities:
With considerable experience, you evaluate all the features contributing to user experience, providing expertise, collaborating internally and occasionally leading projects. You contribute new processes and identify product and use requirements.

Required Skills:
4+ years of UX Researcher work experience, including integrating user research into product designs and design practices.
Experience with benchmark studies, lab studies, surveys and A/B testing method knowledge.
Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
Good working knowledge of statistics and the principles of experiment design.
Excellent interpersonal, communication, negotiation and collaboration skills.

Nice to Have Skills/Not Required:
Bachelor’s Degree in UX Fields (Human Factors; Information Management; Human-Computer Interaction, etc.)
Experience with SPSS or similar, and remote usability testing tools such as or UserZoom.
Experience of the app lifecycle / previously built a web or native mobile app                                                                           

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