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UX Researcher

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One of our Fortune 500 clients is looking for a dynamic UX Researcher for one the premier financial services companies in  Columbus, OH! The client is seeking an proven researcher to join  the User Experience (UX) team to drive strategic design research activities (including designing appropriate research methodologies), execute research studies, and provide strategic design thinking throughout the design process. 

  • We’re seeking candidates with 2 -5+ years of experience 
  • synthesizing and evangelizing complex research 
  • studies. Experience with a variety of generative and  evaluative research methodologies is desired, including contextual interviews, and heuristic evaluations.
    Masters degree in design, HCI (human computer interaction), human factors, psychology, cognitive science, or related field is a plus. 

In this role, you will reveal the experiences our  customers desire through conducting primary research, exploring the behaviors and motivations of our users, and working with teams of designers, business partners, architects and others to develop new experiences. You’ll inspire change at all stages of product development by delivering exciting oral, written and visual presentations to articulate & translate research findings. Most important, your job as a researcher is to help the UX team understand what would make a user’s experience feel more meaningful, intuitive, accessible, fun—and 
even magical. 

As a UX researcher, you’ll partner closely with visual designers, interaction designers, creative technologists and content writers to provide user experience consulting services to business clients and development teams. You should be comfortable leading and participating in design workshops and other idea generating/collaborative team sessions. 

Core Duties/Responsibilities: 

  • Participate in strategic research planning. Meet with  internal clients and UX team members to identify research questions and design and facilitate/moderate studies to address identified objectives. 
  • Design and conduct early stage design direction  definition activities, including ethnographic research and interviews, creating personas or experience models, and leading brainstorming sessions. 
  • Plan and execute research activities that align with business goals, uncover customer needs that result in actionable recommendations that drive user­centered ideation, definition and iteration. 
  • Plan, manage and execute all aspects of studies with users including recruiting, logistics, moderation and data collection. Collaborate with third party vendors when necessary. 
  • Lead synthesis of qualitative and quantitative customer data to inform research and design activities. 
  • Conduct and participate in ideation and collaborative workshops as required. 
  • Translate research findings into design recommendations and communicate results to interdisciplinary project teams. 
  • Communicate findings and recommendations verbally and via documentation; excellent verbal and written skills required. 
  • Present findings to business owners, key stakeholders, senior executives, development teams and other UX team members. Manage open and timely communication with internal stakeholders. 
  • Demonstrate up­ to ­date expertise in user experience research and apply this to projects. 

About the team:

It’s a dynamic team with a diverse culture that embraces the value of strategic design thinking. We function like a research agency and offer a wide array of exposure to multiple business segments in insurance, financial services and banking. We collaborate with creative talent across all UX disciplines; work in small, collaborative project teams; and a have highly engaging, friendly work environment. The UX team has a seat at the table when clients make strategic decisions; as the researcher, you’ll represent the voice of the customer to assist clients with these decisions. 

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