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UX Researcher

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Our client's Developer Product Group builds platforms for helping developers create extraordinary app experiences for their end users. 

They provide:
An opportunity for major impact
A new business in which client is investing heavily, with a major opportunity for growth
Firm support from executives and eng leadership, with UX regarded as critical in this space.

Target users : Who uses our products?
App Developers, Designers, Devops, and Ops/IT Admins
We design for professional app and game developers – small development shops as well as development agencies and larger, highly-scaled services.

Overall Responsibilities:

User Experience (UX) Researchers work to answer the most challenging questions in design. In this role, you will reveal what our users need from our products by conducting primary research, exploring the behaviors and motivations of our users, and working with teams of Designers, Product Managers, Engineers and others to develop new features. You’ll inspire change at all stages of product development by delivering exciting oral, written and visual presentations about our findings. Most importantly, your job as a researcher is to help the UX team understand what would make a user’s experiences feel more intuitive, accessible, and fun.

With considerable experience, you evaluate all the features contributing to user experience, providing expertise, collaborating internally and occasionally leading projects. You contribute new processes and identify product and use requirements.

Specifically for this research role, you would be the person responsible for executing research and influencing product improvements for our set of backend-as-a-service tools.

Top 3 Daily Responsibilities:
Conduct independent research on multiple aspects of how users and organizations leverage and develop apps using cloud infrastructure.
Collect and analyze user behavior through server logs, online experiments (A/B testing), benchmark studies, lab studies, and surveys.
Work with designers, product managers, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.

Required Skills:
No degree required
4 years of relevant work experience, including experience integrating user research into product designs and design practices.
Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
Good working knowledge of statistics and the principles of experiment design.
Excellent interpersonal, communication, negotiation and collaboration skills.

Nice to Have Skills:
Experience with SPSS or similar, and remote usability testing tools such as or UserZoom.
Experience of the app lifecycle / previously built a web or native mobile app                                                                           

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