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UX Researcher

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The UX Researcher assists in all phases of a UX research study and is familiar and has experience conducting all standard methods; expertise in three or more UX research methodologies is highly desired. 

Requirements for Position 
- BA/BS degree in HCI, Psychology, Anthropology, Journalism or UX design-related field or relevant experience 
- Knowledge and experience in user experience design, including human-centered design principles, industry standards, information architecture and navigation 
- Understanding of Web UI technologies (HTML, JavaScript, CSS, etc) 
- Proficiency using Sketch, Zeplin and other wireframing tools (Invision, Axure, Balsamiq) 
- Minimum two years experience conducting UX research studies and presenting findings to various audiences 
- Strong knowledge of Usability best practices and task-based study design 
- Some experience with Morae, A/B testing and third-party unmoderated user testing platforms 
- Excellent verbal, written and presentation communication skills. 
- Excellent organizational skills with a strong attention to detail 
- Passionate about UX and experience research and knowledgeable about the principles of Design Thinking 
- Embraces a spirit of curiosity, empathy, observational skills, desire to help people with different abilities, motivation to improve things and a love of a good user experience 
- Excellent attention to detail and an ability to listen and observe in an unbiased, non-intrusive, compassionate manner 

Success Criteria for Position 
- Exemplifies objectivity and establishes credibility regarding UX research data in an agile or non-agile development process 
- Successfully conducts UX research studies and identifies the most appropriate UX research method(s) available 
- Synthesizes research findings and creates functional prototypes of concepts and ideas 
- Keeps abreast of emerging technology and UX design and research trends and seeks opportunity to evolve user testing offerings on a regular basis 
- Supports client's strategy and identifies opportunities to address client/customer key enterprise issues at the highest levels. 
- Diplomatically fosters collaboration with UXCoE, business partners and development team throughout project development lifecycle 
- Able to adapt to changing project needs and cover all UX research roles and responsibilities 


Overall Responsibilities 
- Understand the true research need for any given project, and select the appropriate research methodology for this need. 
- Create specific UX research plans for client's web properties and applications, for internal and external audiences 
- Manage or assist in all phases of UX research methodologies for various projects 
- Develop scenarios and create task-based activities for moderated (in person and remote) 
- Design tasks for unmoderated studies 
- Generate UX research questions after considering all angles, opportunities and challenges to gain a deeper understanding of intended users 
- Design and create survey and interview questions 
- Care about people and their situation, be genuinely curious

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