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UX Researcher

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Our client, an American research and advisory technology firm, is seeking a UX Researcher for a 3-month assignment.

In this position, you will manage all phases of a UX research study and have expertise in four or more UX research methodologies and be familiar with and have experience conducting all standard methods.

Requirements for Position:
- Bachelors degree in HCI, Psychology, Anthropology, Journalism, related field or relevant experience
- Minimum five years experience conducting large and small scale studies and presenting findings to various audiences
- Strong working knowledge of Usability best practices and study design
- Proven ability to write and edit task-based scenarios and user stories for a business and technology audience
- Ability to prioritize tasks and manage multiple projects concurrently, take initiative and provide follow through.
- Working knowledge of web publishing standards, content development and management, and web technologies.
- 3-5 years experience with Morae, Optimizely and third-party unmoderated user testing platforms such as UserZoom, UserTesting.com, etc.
- Excellent verbal, written and presentation communication skills.
- Excellent organizational skills with a strong attention to detail
- Passionate about UX and user research and knowledgeable about the principles of design thinking
- Embraces a spirit of curiosity, empathy, observational skills, desire to help people with different abilities, motivation to improve things and a love of a good user experience
- Excellent attention to detail and an ability to listen and observe in an unbiased, non-intrusive, compassionate manner

Success Criteria for Position:
- Exemplifies objectivity and establishes credibility regarding UX research data in an agile or non-agile development process
- Successfully conducts UX research studies and identifies the best available UX research method(s) to do so
- Keeps abreast of emerging technology and UX research trends and seeks opportunity to evolve user testing offerings on a regular basis
- Supports client's strategy and identifies opportunities to address client/customer key enterprise issues at the highest levels.
- Diplomatically fosters collaboration with UXCoE, business partners and development team throughout project development lifecycle.
- Always advocates on behalf of the user, and use strong persuasion skills supported by data to convince teams to improve the user experience.

Overall Responsibilities
- Create specific UX research plans for web properties and applications, for internal and external audiences
- Conduct all phases of task focused - moderated and unmoderated - as well as in the field and provide recommendations for improvement.
- Work with project business representatives and team members to test business requirements using heuristic/qualitative methods.
- Oversee several projects at a time planning through launch in a very multitasking interdisciplinary culture.
- Mentor and collaborate with more junior researchers.
- Understand the true research need for any given project, and select the appropriate research methodology for this need.
- Cares about people and their situation, is genuinely curious and is able to generate questions after considering all angles, opportunities and challenges to gain a deeper understanding of intended users

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