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UX Researcher

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Aquent's Fortune 500 retail client is looking for a UX Research to work 6 month contracts with potential to extend in Richfield, MN. Local Candidates only please.

Business Overview:
The Retail User Experience team seeks a short term passionate, collaborative, and outgoing UX Researcher to join our fast-paced group. Our work consists of various tablet, desktop, and mobile platforms that exist within our retail locations across the US. Travel outside of MN is required.

Project Description:
The ideal candidate should have 5+ years of experience leading user research projects and feel comfortable working in a fast-paced environment. Must have experience facilitating usability studies as well as conducting ethnography/contextual studies.

As a UX Researcher on our Retail User Experience team, you will conduct research studies for a variety of employee-facing retail applications that support in-store applications for store associates. You will be responsible for assessing how employees are using in-store applications and how they relate to the success of big box stores.

The UX Researcher should have a solid understanding of the user-centered design process and be equally comfortable working independently and alongside other User Experience team members. You can communicate effectively to project teams of Business and IT individuals.

Position Overview:
• Lead user research for prototype testing and live production testing
• Lead user research for ethnography and contextual studies
• Plan and facilitate user research
• Define research objectives on a per project basis
• Define user tasks and scenarios for research materials to achieve study objectives
• Work with our Retail User Experience team to create the required facilitation materials, such as clickable prototypes
• Develop discussion guides for research
• Facilitate one-on-one usability testing sessions
• Moderate ethnography/contextual sessions
• Report and analyze test findings into a clear format and deliver to larger multi-disciplinary team

What would a normal day for this position look like?
Meeting with project teams, heads down planning research, conducting research, heads down compiling reports from research
50% - desk time – planning, reporting
30% - meeting
20% - facilitating

Skills Overview:
• Research Portfolio including research plans, scripts and findings reports for submission
• Analyzing data to arrive at meaningful findings, and the difference between data vs. insight.
• Defining the research process within cross-functional product teams.
• Qualitative user experience research methods including heuristic evaluation, usability testing, concept testing, field research, ethnography, discovery research, paper prototyping, remote research and guerilla methods.
• Testing applications on a variety of platforms (desktop, tablet, mobile) and understands the intricacies, challenges and best practices of conducting research on these platforms.
• Both moderated and unmoderated research approaches
• Planning, defining, developing, recruiting, moderating, analyzing, and presenting (written and oral) research
• Detailed-oriented individual that can manage multiple projects simultaneously.
Preferred Skills:
• A strong communicator that can evangelize UX Research and get buy-in by explaining research concepts at a high-level for stakeholders and at a detailed-level for contributors.
• A relationship builder that is highly collaborative.
• Self-organized and proactive, with impeccable time management skills.
• Creative and flexible.
• Word
• PowerPoint
• Axure
• UserZoom (optional)

Soft Skills
1. Ability to multi-task
2. Organization
3. Attention to Detail
4. Initiative
5. Flexibility
6. Assertiveness

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