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UX Researcher

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​Our client designs an ​Electronic Health Record (​EHR​)​ system that lives on several platforms (desktop, web, and mobile). The EHR system is primarily for physicians, to help them manage, treat, and improve the lives and the care of their patients. Health IT is notorious for lagging behind consumer products in design, experience, and customer satisfaction. Our goal is to elevate the healthcare industry by creating a product that is useful, increasing quality care solutions, but also delights the user through intuitive patterns and experiences.

We are looking for UX candidates that are up for a challenge. Healthcare is rife with complexities and the learning curve is steep. If you have a passion for improving user experiences and the ability to press through adversity, we look forward to meeting you.

UX Researcher

We are looking for a creative and collaborative user researcher who can keep the user at the center of our designs. You will work closely with the UX team and product owners to turn findings into great user experiences. You would be primarily responsible for user research studies, directly impacting design strategies and applications. You must be able to create & run multiple types of tests, analyze the collected data, and present the results along with your recommendations and meaningful user insights to all organizational levels with the highest quality. The ability to support interaction design and prototyping would be a great asset to our team but not required.

Experience
3-6 years Core Requirements
• Ability to work in fast-paced, agile environments
• Take smart risks and champion new ideas
• Work with minimal supervision on multiple concurrent projects
• Ability to collaborate with others
• Be open to receiving feedback and constructive criticism
• Be willing to help teammates, share knowledge, and learn from them
• Effectively communicate project status to management on a regular basis
• Plans own work executing against deadlines
• Delivers design work on projects with minimal oversight
• Some travel required Researcher Requirements
• A solid grasp of user-centered design, testing methodologies and usability and accessibility concerns
• Demonstrable user impact and influence on product experience
• Research including competitive analysis, user personas & journey maps
• Planning and executing research projects, drawing on research from various areas of the business: analytics, customer insight, support, account managers
• Identify the proper research methods based upon product phase and timeline
• Recruit test participants and manage participant scheduling
• Create test criteria and run usability study sessions
• Experience in qualitative and quantitative results impacting product strategy
• Partner with UX team and product owners to understand detailed requirements
• Involve team in your research sessions to ensure its effectiveness
• Lead the effort to share user data and insights across the organization to build a culture of user-centered design
• Develop research reports with clear and actionable recommendations
• Effectively and creatively communicate research and play a key role in stimulating designs for the product
• Familiar with testing methods including online remote, phone interview, surveys and focus groups and ability to introduce additional methods into our projects
• Be passionate about all things UX • Ability to clearly and effectively communicate design processes, ideas, and solutions to stakeholders, teams, and users
• Software knowledge of Sketch and Invision

Bonus Skills
• Ability of interaction design (sketch, create flows, wireframes, prototypes, and mock up user experiences for digital products across web and mobile applications)
• Mixpanel and Salesforce software experience
• Experience in healthcare

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